Facilities & Field Service Professional with IT grounding
Resume:
LESTER
KEZIAH
PROFILE
CONTACT
PHONE:
EMAIL:
*********@*****.***
HOBBIES
Enjoying weekend and holidays with family.
Playing with my game system occasionally.
Travelling to new places when possible.
Oil painting
EDUCATION
DEVRY INSTITUTE OF STUDIES
Pursuit of B.S in Game Design and Simulation
May 2012 to September 2013
RICHMOND COMMUNITY COLLEGE
Pursuit of B.S. in Information Technology
January 2002 to September 2002
WORK EXPERIENCE
Facilities Management / Jones, Lang, LaSalle - Duke Energy - Charlotte, NC
12/2020 – Current
Responsible for all maintenance related needs at individual sites in complex.
Oversee all contractor work
Interface with the Corrigo work order system to input necessary data for all generated work orders.
Inspect, assess and evaluate all necessary components onsite to ensure that all buildings and equipment work to nominal state.
Route Service Manager / Orkin Commercial Services - Charlotte, NC 08/2015 – 11//2020
Prospected daily for new accounts to build connections and convert leads into sales appointments.
Completed routine service calls across the northern territory of Charlotte to resolve customers' issues and maximize satisfaction.
Connected with established accounts to offer additional services and solicit referrals.
Executed pest control strategies to foster better customer service and promote positive and engaging environment for all.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Assessed, optimized and elevated operations to target current and expected demands.
Enhanced data collection accuracy by way of electronic device to offer customer base accurate levels of pest activity in their business.
Field Service Technician / Dish Network Charlotte, NC
01/2011 - 06/2015
Trained customers on equipment use after installation.
Diagnosed malfunctions to various tools, equipment and machinery components.
Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
Explained and recommended service options to customers and detailed costs involved.
Provided on-site services, installed new systems and escalated customer complaints.
Delivered outstanding customer service on each field visit to meet corporate guidelines.
Diagnosed and repaired mechanical issues according to industry standards.
Operated hand tools and power equipment with extreme care according to corporate safety procedures.
Mentored and trained newly hired employees to explain processes, flow and safety procedures.
Resolved technical issues through implementation of troubleshooting techniques.
Calibrated instrumentation, controls and installation equipment to test function and evaluate performance.
Observed safety protocols in field to prevent injuries and accidents.
Field Data Collector / Department of Commerce (Census Bureau) - Albemarle, NC
05/2010 - 10/2010
Obtained current information for specific addresses not obtained through mailed ballot.
Adhered to strict data confidentiality policies to prevent information leakage.
Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
Proofread data sheets, editing materials to correct inaccurate data collection before submitting sheets. Following up on team data collections daily.
Assisted other members in data collection when previ0ous attempts failed to expedite process.
Assembly Line Worker / Minuteman Power Boss Inc. - Aberdeen, NC
01/2007 - 09/2009
Smoothed surfaces to enhance alignment of parts and finishes.
Set and verified parts clearances to prevent jams or wasted materials.
Orchestrated organizational assembly strategy to produce products to conform to design specifications.
Checked parts against stock lists, blueprints and material specifications to verify compliance with standards.
Positioned and aligned components to complete accurate assembly work.
Inspected and tested final products to verify conformance to established tolerances.
Formed assemblies and subassemblies using assortment of power and hand tools.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Assisted assessment of finalized product development to maintain QC standards.
Supported QA measures by visually inspecting items and removing defective elements.
Used instructions and memory to complete component assembly with minimal supervision, meeting project
expectations.
Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
Determined root cause for machinery malfunction by performing mechanical and electrical troubleshooting tasks.
Removed physical refuse and debris, organizing tools to maintain safe, effective work environment.
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