Detail-Oriented Customer Service Professional with 10+ Years
Resume:
Tai Bellamy
Detail-oriented worker with over ** years of customer service and sales experience
New Britain, CT 06051
**************@*****.***
Professional Summary
I am a keen, hard working, reliable and excellent time keeper. I am a bright and receptive person, able to communicate well with people at all levels. I am good at working using my own initiative and I am flexible in my approach to work duties. I have a good sense of humour and a pleasant approach. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
ACC Premiere
November 2023 to Present
a customer service professional who works from a home office, providing support and assistance to customers through various communication channels like phone calls, emails, live chats, and social media, handling inquiries, resolving issues, and offering product or service information, all while maintaining a high level of customer satisfaction.
Customer Service Representative
Anthem Blue Cross BlueShield-Connecticut
May 2022 to Present
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns.
Waitress/Hostess
Convenant Living-Cromwell, CT
June 2021 to Present
taking orders, recommending dishes based on guests' tastes and preferences, delivering food to the tables, accepting payments as well as ensuring an outstanding guest experience at all times. Dietary Aide
Hartford HealthCare Medical Group-Southington, CT
August 2015 to Present
Set up tables or other dining areas with attention to cleanliness and order Prepare meals under the supervision of a dietary manager or cook Deliver dishes and trays at designated times and rooms Take down dining areas and collect plates, glasses etc. Discard leftovers and take out garbage
Clean food stations and wash dishes, cooking vessels and silverware Stock ingredients and monitor inventory
Assist in keeping track of expenses and menu planning Help maintain kitchen equipment and appliances
Appointment Scheduler
Fogarty's-Windsor Locks, CT
January 2022 to February 2023
• Make outbound calls to potential clients to schedule appointments.
• Follow up with potential clients to confirm appointments.
• Maintain accurate records of all appointments scheduled.
• Provide excellent customer service to potential clients. Cook/Dishwasher
Simsbury Inn-Avon, CT
March 2014 to August 2016
Clean food preparation areas, cooking surfaces, and utensils. Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold. Cook the exact number of items ordered by each customer, working on several different orders simultaneously. Customer Service Representative
Fosdick Fulfillment-Wallingford, CT
May 2013 to June 2014
Responsibilities
1) Answer high volume calls
2) Open customer accounts by recording account information 3) Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Accomplishments
I demonstrated professional representation of my company with every customer I assisted providing above satisfactory customer service.
Skills Used
Customer Service skills
Communication skills
Technological abilities
Food Preparer
Sodexo Marriot-New Britain, CT
March 1998 to September 2011
1) Clean work areas, equipment, utensils, dishes, and silverware. 2) Store food in designated containers and storage areas to prevent spoilage. 3) Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
4) Package take-out foods and/or serve food to customers. 5) Portion and wrap the food, or place it directly on plates for service to patrons. 6) Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
Receptionist/Administrative Assistant
Papa's Dodge Jeep Inc-New Britain, CT
September 2007 to February 2009
Responsibilities
1)Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. 2)Directs visitors by maintaining employee and department directories; giving instructions. 3)Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
4)Maintains safe and clean reception area by complying with procedures, rules, and regulations. Accomplishments
• Redesigned the scheduling system for the office thereby ensuring accuracy in appointments
• Participated in a rollercoaster project and added to the success considerably by providing needed clerical support
• Integrated an extremely complex system that took data from existing records to manage an error-free records system for the company
Skills Used
•Accuracy
•Administrative
•Answering Questions
•Appointment Scheduling
Education
Buisness Management in Buisness Management
Sawyer&Butler-Hartford, CT
2009 to 2011
G.E.D
Learning Academy-New Britain, CT
2006 to 2007
Skills
• Insurance sales
• Customer service (10+ years)
• Typing (10+ years)
• CRM software
• English
• Schedule management
• Phone etiquette
• Organizational skills
• Medical office experience
• Dietary aide experience (10+ years)
• • Communication Skills,Customer Service Representatives Skills,Microsoft Exel Certified
• Communication skills
• Computer skills
• Dietary Aide Experience
• Front desk
• Meal Preparation
• Time management
• Telecommunication
• Culinary Experience
• Serving Experience
• Restaurant experience
• Microsoft Excel
• Sales
• Kitchen Management Experience
• Host/Hostess
• Home Care
• Menu Planning
• Medical terminology
• Administrative experience
• Clerical experience
• Microsoft Word
• Food Preparation
• Serving
Certifications and Licenses
PCA
Present
Recovery coaching in emergency room
April 2025 to Present
Emergency room recovery coaching involves connecting patients admitted into EDs as a result of an overdose or other SUD-related crisis with a recovery coach. The recovery coach helps connect the patient to addiction treatment or community supports, coordinates transportation, and offers telephonic follow-up for ten days after discharge. A comprehensive recovery coaching program in the emergency department setting includes identifying components, implementing recovery coaching, and learning from early adopters
Recovery coaching pregnant and parenting people
April 2025 to Present
Recovery coaching for pregnant and parenting individuals involves a holistic approach that addresses not just addiction, but also mental health, parenting skills, and social support. The training prepares Peers to meet the diverse needs of pregnant and parenting families seeking or in early recovery. Pregnant women can give their infants a healthy start in life by entering treatment early in their pregnancy, receiving substance use disorder treatment and prenatal health care, giving birth in a quality local hospital, and returning to treatment after the birth with their child Ethical Considerations For Recovery Coaches
April 2025 to Present
A recovery coach, grounded in ethical principles, guides individuals in their recovery journey by promoting self-determination, providing practical support, and fostering a safe and supportive environment, while respecting boundaries and maintaining confidentiality. Self care for recovery coaches
April 2025 to Present
As a recovery coach, it's important to prioritize self-care. This includes managing stress, preventing burnout, and fostering overall well-being. Coaches should cultivate resilience and emotional strength to support individuals through their recovery journey. Self-care strategies can involve improving sleep, nutrition, work-life balance, exercise, meditation, and social interaction Recovery coach academy
April 2025 to Present
Recovery Coach Academy as a 5-day intensive training program focused on equipping individuals with the skills to guide and support people in recovery from addiction. This training program, developed by Connecticut Community for Addiction Recovery (CCAR), provides a comprehensive certificate course with both theoretical and practical training, preparing participants to support individuals throughout their recovery journey.
Young people in recovery vs Young people in recovery April 2025 to Present
Young People in Recovery is a nonprofit whose mission is to give young people the life skills and peer support to aid in substance use disorder recovery. YPR’s core values include community, caring, respect, inclusion, and commitment
Trauma informed recovery
April 2025 to Present
Trauma-informed care certification programs provide essential training for professionals to understand and respond to trauma, enhancing their skills in supporting individuals affected by traumatic experiences Recovery coaching in specialty court
April 2025 to Present
Recovery coaching in specialty courts involves the use of peer specialists to support individuals with behavioral health challenges. These peer specialists assist parents in supporting children with behavioral health issues and help courts identify opportunities for restorative justice. The integration of peer work requires changes in organizational practices and procedures, as well as training for both peer specialists and departmental staff
Driver's License
November 2008 to November 2028
Contact this candidate