Multilingual PCA - Housekeeping & Caregiver Professional
Resume:
Gloria Tamayo
Certified PCA, Residential Trainer,
Enfield, 06082
***************@*****.***
Professional Summary
Bilingual Spanish/English
HOUSEKEEPING
Maintained weekly/Biweekly cleaned homes, Hospitals, Nursing Homes, Construction Cleaning. I have cleaned over 35+ years . I can be looked up on Facebook my reference's and recommendations and pictures and videos are available .
Management
Hiring
Housekeeping/Boat
Exterior Cleaning and Protection Daily/Post-Use Washdown Scrubbing
Waxing and detailing
Cover Maintenance
Surface cleaning
LIVE- in Nanny/ Housekeeper
• Prepared children's meals and planned educational activities. Took direction from parents and worked together with them to meet children's needs Regularly took children to the park cooked. healthy meals.
• Home schooling.
Warehouse Associate/
Load materials for shipping and unloading materials from truck Electric palette, Customer Service Rep:
Receiving, and shipping
Inventory, quality control, Hand Stuffing.
I have lots of experience.
Problem- solving. ongoing communication with clients. Data- drive. Innovation in Customer Engagement. Strategies, planning, and Documentation. Spend time and energy delighting customers. Greeted customers to our company HHA/Certified PCA
Residential Trainer
Direct Support
Took care of the elderly.
Live- in Caregiver
Alzheimer's.
Hospices
Dementia
Handicap
Child care
Autism
Behavior Support
Intellectual Disability
Behavior Disorder
Shower and Grooming
Meal preparation.
Administered Medications
Errands
Hoyer, Belt
Administration Medication
Customer Service Rep
Answered calls
Introduce clients to our company
Report preparations, Managed large amounts of calls Greeted customers to our company Daily Data Entry
Warehouse Associate
Quality Check, shipping and receiving, Audit, Receiving aa shipping warehouse goods Operated Warehouse equipment such as packers, sorters and electric palette daily data report. Willing to relocate ..
Authorized to work in the US for any employer
Willing to relocate to: Tampa
Willing to relocate to: Florida Keys, FL
Authorized to work in the US for any employer
Work Experience
Certified PCA
Senior Helpers-West Hartford, CT
October 2025 to Present
Implemented a personalized gentle exercise routine for a client with limited mobility to her left side of her body and increased in her mobility and strength 15 % within three months. Maintained a 98% client satisfaction rate by focusing on compassionate care and fostering strong, trusting relationships with families. Facilitated patient mobility, reducing instances of injury during transfers by 50% Live-in Nanny
Family Residence-Enfield, CT
August 2015 to April 2025
SERVERED AS A LIVE-IN NANNY to two beautiful children, infant, and toddler. Fulfilled a general housekeeper description. and performed all nanny duties. Assisted with daily care, nurturing and play Coronated daily activities and scheduling prepared meals. Loving and Caring nanny. I am creative, responsible, and want a job that presents different challenges every day. As a nanny, I had an opportunity to help raise the next generation. Prepared and serve meals with balanced nutrition, ensuring food safety for a 4-year old's peanut allergy, while trained in emergency response. Organize fun and educational games, read storybooks that increase children's interest in story time, and plan outdoor activities such as walking to the local playground. Performed house duties as a housekeeper. Spoke to parents on a weekly basis to discuss plans for the following week and children's development. Home schooling. I have had my infants on a set schedule that they slept through the night I had put the infants on a set schedule so they could sleep through the night Entertain children with daily fun activities, as well as learning activities Certified PCA
Private Home Health-West Hartford, CT
June 2012 to August 2022
. Part time.
Worked with the elderly, and children of all ages. Intellectual disability,Paraplegic, Hospices, Alzheimer's, Dementia,
Behavior Disorder offering 9 years
Prepared healthy meals. Helped children with special needs. Experienced non-medical Care Provider of expertise providing in-home care. Complete domestic duties, help patients with self care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs.
Monitored client's progress, and documented any patient health status changes, keeping the healthcare team updated.
Words with clients with, Dementia, Alzheimer's, Hospice, Mentally Challenged, Behavior disorder,Hoyster,
Belt
Certified PCA
Private Home & Personal Care-West Hartford, CT
November 2014 to 2022
Title: Personal Care Assistant/ Certified Personal Care Assistant/ Compassionate PCA with over 8years of experience providing Daily Living Assistance: assisted 6 clients with daily living activities (ALDLs) including personal hygiene, bathing, dressing, and meal preparation, improving their quality of life and independence.
Health Monitoring: Monitored vital signs, administered medication, and documented changes in health conditions, reporting directly to supervising nurses". Safety& Mobility: Implemented proactive safety measures and fall prevention strategies, reducing rates by 40%"
Companionship & Care: "Provided emotional support, companionship, and escort services to clients, fostering and trusting, high-quality care environment". Logistics: "Coordinated transportation to medical appointments and ran errands, ensuring compliance with care plans."
. Improved client satisfaction scores by 30% by implementing personalized care plans that catered to individual preferences and routines."
Mentored 5 new staff members on company best practices and safety protocols, reducing training on boarding time by 15%'"
Developed a new, organized ensured 100% increase in social interaction." Private Residence
Housekeeping/Boat-Enfield, CT
March 2013 to June 2015
PART TIME
. Developed and implemented eco-friendly cleaning techniques, successfully reducing chemical waste by 99%.. Trained and mentored new member, boosting overall team efficiency and quality of service. Team motivation (Leader skills), Team development, managing hospitality teams Achieved and maintained a 95% satisfaction rating by ensuring pristine condition and meticulous attention to detail. Mold Prevention: Ensure proper ventilation in cabins, lockers to prevent mold Surface Cleaning: Wipe down countertops, tables, and cabinets with marine- specific, non-abrasive cleaners
Vinyl and Upholstery Care
Galley Hygiene: Clean, sanitize, and disinfect Kitchens and bathrooms daily basis to maintain hygiene standards
Customer Service Representative
Pitney Bowes-Windsor-Windsor, CT
August 2000 to December 2013
.PART_TIME
Handled 90+ calls daily. With duties including signing up new clients retrieving customer data presenting relevant product information. Clients' resolution techniques. Team management. Meticulous attention to detail. Focused on customer satisfaction. Training and development. Assist company owners with submitting medical forms, from Aetna
Corp, and several other companies all over the country. Process financial transactions. Greeted our customers on a daily basis and interduce them to our company. Collated and breakdown, medical forms collated them with its proper ID Number. Hand stuffed 1,000 enveloped by the hr. Process highly transitions. Answering several phone lines to resolve problems in a call center Greeted clients, - answer approximately 80-89 phone calls per day. Provide first call resolution to participants. worked overtime as needed. Malty task. Kept area highly cleaned and organized. Worked in the distribution center as needed. ran electric forklift. hand forklift. receiving and shipping. Quality Control
organized pallets.
Damage control.
Education
General Studies (High school diploma or GED)
Enrico Fermi High School-Enfield Connecticut
June 1980 to September 1983
Skills
• Client communication
• Providing care for residents - Largest number of residents cared for simultaneously (4-6 residents)
• Companionship support
• Record keeping
• Team management
• Childcare
• Hoyer lift
• Experience with individuals with mental health conditions
• Team motivation (leadership skill)
• Personal assistant experience
• Working with people with autism
• Hospice care
• Care documentation
• Dressing assistance
• Working with people with developmental disabilities
• Vital signs
• Microsoft Word
• Leadership
• Behavioral observation
• Activity planning for children
• Food preparation
• Customer communication
• Skin care
• Home care
• Meal preparation
• Housekeeping assistance
• Patient care
• Live-in employment
• Emotional support for ADL
• First aid
• Arts and crafts assistance
• Bathing assistance
• Early childhood education
• Experience with children
• Caregiving documentation requirements
• Patient medication reminders
• Team development
• In-home experience
• Alzheimer's care
• Toileting assistance
• Oral hygiene
• Empathy (10+ years)
• CPR
• Group home experience
• Mobility assistance
• Time management
• Infant care
• Health policy
• Driving
• Direct support
• Patient incontinence care assistance
• Care plans
• Quality management
• Heavy lifting
• Caregiving
• Assisted living
Languages
• English, Spanish - Expert
Certifications and Licenses
First Aid Certification
August 2025 to August 2029
CPR, certified 2025
Driver's License
January 2019 to January 2029
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