Versatile Business Leader with 30+ Years Experience
Resume:
Kenneth J. Smith
Rehoboth Beach, DE 19971
*********@*****.***
Summary
A business professional with solid experience in sales, construction management, retail management and customer care. Excellent communication and presentation skills, in addition to strong leadership and management qualities with more than thirty years of experience in consulting, training and marketing. Professional Experience
Mediterra Community Association, Naples, FL 04/2016 – Present Community Security Officer
• Provide security services for a 1700-acre gated residential community with 930 residences, two golf courses, Clubhouse, Sports Club, Maintenance operations, and Beach Club facility.
• Greet incoming owners, guests and service providers, controlling access and providing information regarding the property and surrounding area.
• Respond to alarms and emergency situations.
• Make periodic tours to check for irregularities and other security concerns.
• Perform fire prevention, safety and maintenance tasks and parking/traffic enforcement.
• Guard and monitor premises to prevent theft, property destruction, violence or rules and safety violations.
• Managed traffic control systems in efforts to reduce vehicle speeding throughout the property. Dollar General, Lehigh Acres, FL 03/2015 – 03/2016 Store Manager
• Implemented strong recovery measures in a high-volume store.
• Produced immediate sales increases through management of vendor product offering.
• Groomed store associates for promotion opportunities.
• Improved stock levels of core product increasing order size statistics. Old Time Pottery, Fort Myers, FL 09/2011 – 3/2015
Assistant Store Manager
• Enhanced customer perceptions through improved shopping conditions.
• Produced record sales increases year over years.
• Delivered exceptional profitability through a focus on higher margin product and shrink controls.
• Designed and implemented a full store reset including fixture upgrade.
• Recruited, coached and trained a staff of sixty-five enthusiastic and productive associates.
• Increased wholesale business through cold calling and direct sales efforts. ShopRite Supermarkets, Inc., Spotswood, NJ 10/2008 – 06/2011 Assistant Store Manager
• Managed a team of department managers and over five hundred union employees.
• Overseeing grocery and perishable operations in a large supermarket with $80M annual sales volume.
• Created sales forecasts, weekly merchandising plans and promotional opportunities.
• Developed shopper loyalty through an unrelenting focus on customer care.
• Managed distribution and inventory control systems.
• Trained employees in the OSHA compliance process. Paramount Flooring Corporation, New York, NY 03/2003 – 10/2008 Owner & President
• Assembled sales teams securing long-term client relationships through exceptional service.
• Supported an annual sales volume of over $15M
• Directed sales, project management and administrative support.
• Incorporated new estimating software for client proposals.
• Earned sole source supplier status with corporate clients Concorde Flooring Systems, Inc., New York, NY 10/1998 – 03/2003 VP Operations
• Provided ideas for website development including interactive budgeting for clients.
• Supported an annual sales volume of over $20M
• Directed sales, project management and administrative support.
• Organized regular product review sessions with manufacturers.
• Maintained a beta site for a pilot-test of estimating and accounting software. High Standard Installations, Inc., New York, NY 02/1989 – 01/2008 Owner & President
• Managed a union installer of commercial flooring products uniquely qualified for large installations.
• Assembled a dependable workforce of union installers with specialized skills for all types of commercial installations.
• Maintained good union relations.
• Developed client loyalty and repeat business by providing excellent value and service. Picker International, Inc., New York, NY 01/1977 – 02/1989 District Manager
• Controlled sales, service and administrative functions for a leading diagnostic imaging equipment manufacturer and health care products provider.
• Directed three New York area district and branch locations with over $50 million in revenue. Responsible for district operations including sales, service, installations, distribution, financial services and operations support.
• Presided over sales of X-Ray, Computed Tomography, Magnetic Resonance, Nuclear Medicine and Ultrasound imaging equipment. Participated in development of sales incentive programs designed to prosper in a heavily competitive market.
• Participated in steering and management review committees at a corporate level to implement procedural and accounting changes. (I.e. Centralized dispatch of field service engineers. Auto billing system for service.)
• Tasks included training, dispatch, fleet management and billing for over 100 field service engineers, sales management of twelve account executives and administrative personnel at three facilities.
• Grew service contract business through introduction of an auto renewal process.
• Travelled to other company locations to recruit and coach new managers.
• Controlled regional distribution and customer service centers for high value radiologic supplies and accessories. Technical Skills
Microsoft Office Suite including Word, Excel. Outlook and Power Point Windows (all)
Certifications
Community Emergency Response Team (CERT)
CPR/AED for Adults, Infants, and Children
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