Data Processing Specialist with Records Expertise

SUMMARY

Detail-oriented and reliable Data Processing professional with extensive experience managing high-volume financial and insurance data. Known for accuracy, strong work ethic, and effective collaboration across departments. Skilled in document handling, data integrity, and process improvement.

CORE SKILLS

Accounts Receivable (A/R) (via Lockbox & Wire) Typing (Fast & Accurate)

Knowledgeable with Oracle and SQL Microsoft Excel, Word and Outlook

10-Key Data Entry (Large Volume) Computer proficient (Dual Monitor) Paper Vision IDM & BAW Imaging & Workflow

Mainframe Life 70 SharePoint Teams

WORK EXPERIENCE

KEMPER LIFE, St. Louis, MO 2021-2025

Regional Life, Accident, Health, Fire and Contents Insurance Company.

Record Retrieval Specialist

Provide critical document support across multiple departments, including Policy Administration, Claims, Correspondence and Call Center.

Retrieve historical archived records per internal requests, ensuring accurate and timely delivery.

Effectively manage daily workloads, meeting service level targets while collaborating with team members to prioritize tasks.

Perform detailed document analysis, including deciphering difficult-to-read, aged files.

Consistently met or exceeded expectations of production, contributing process improvements to supervisor frequently.

Cross-trained to support Social Service and Replacement requests, including policy searches, record ordering, updating customer profiles as needed and ensuring the appropriate letters are sent.

REINSURANCE GROUP OF AMERICA INC. (RGA), St. Louis, MO 1992 – 2020

Global Fortune 500 Life and Health Reinsurance Company.

Senior Processor / Processor

Improved operational optimization by securing revenue through up-to-date logging (company name, recipients, month and insurance type). Updating Work Management Inventory promptly.

Recorded transactions and created PDF vouchers, ensuring all involved co-workers received accurate documentation (within 24-hour turnaround time).

Collaborated with cross-functional teams to resolve discrepancies and streamline payment processes.

Developed and maintained detailed Excel spreadsheets to document and report on inventory status.

Wrote and maintained Excel macros to automate rate loading processes for insurance policies, improving operational efficiency.

Administered various insurance policy updates, including loading new policies, marking payments and updating policy exhibits on Excel.

Maintained various data regarding insureds in the Oracle ERP system.

Ensured compliance by coding and handling confidential information with the highest level of accuracy.

Filled out various checklists and allocated checks to the appropriate revenue account numbers with appropriate debits and credits.

Conducted periodic audits to ensure consistent quality and adherence to departmental standards.

Supported general office functions, including filing, scanning, and printing to maintain office organization and efficiency.

EDUCATION & TRAINING

Belleville Township High School West – Belleville, IL - High School Diploma

EXCEL Extension Course, Train-the Trainer Program, INSIGHTS program

*References available upon request

Contact this candidate