Customer Service
Resume:
CYNTHIACHUKWUEMEKA
Lagos State, +234**********, ***************@*****.***
Summary Professional
As a performance-driven professional, I have gained hands on experience in customer service representative and a sales specialist. Skilled in handling inquiries, resolving complaints and building positive client relationship. Skillful at meeting customer needs, ensuring satisfaction and driving business growth. Creative and innovative problem solver, exercises key strength in workflow optimization, process re-engineering and strategic scheduling techniques in organization. Core Competence
• Service Management Skills: Efficient service management to execute given tasks and achieve goals.
• Communication Skills: Proficient in English Language and communicates well in oral and written formats.
• Complex Problem-Solving Skills: Ability to identify complex problems, and implement solutions.
• Team Player & Leadership Skills: Ability to lead a team, resolve conflict, organize, and establish rapport. Basic Safety Skills: Knowledge of Basic Chemical and Biological Safety Procedures. Work History
Aloranailstudio/Aloralounge: Jun 2024 – March 1st
Manager,
Lekki 1 Lagos State,
• Ensure clients are attended to politely and professionally.
• Handle complaints and maintain high service standards.
• Monitor staff performance and discipline when necessary.
• Make sure safety and health standards are followed.
• Monitor daily sales and record transactions.
• Manage bookings, deposits, and cancellations.
• Build good relationships with repeat clients.
• Handle client feedback professionally.
Coronation Securities: Sept 2024 – Feb 2025
Direct Sales Agent,
Lagos State,
• Onboarding clients on the Coronation Wealth app.
• Promoted company’s product.
• Maintained client relationships.
• Participated in regular product training to improve sales efficiency and meet monthly targets. Blooms Microfinance Bank: Feb 2022 – Aug 2024
Customer Service Officer, Lagos State.
• Handle customer inquiries and resolve complaints.
• Maintained accurate service records.
• Negotiating workable payment plans.
• Tracking progress on collection effort and maintaining detailed records of all communication and agreement. Medical Laboratory Intern: Mar 2021-Feb 2022
Federal Medical Center,
Bida, Niger State.
• Obtained samples for testing for fertility hormonal profile analysis, Prostate Specific Antigen (PSA) analysis.
• Tracked and collected Human Chorionic Gonadotropin analysis (HCG) specimens noting times of collection.
• Interpreted and documented results of sample tests into active databases and communicated results to supervisor.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Organized supplies, maintained equipment and prepared laboratory environments for learning. Quality Control Intern: July 2018 - Nov2018
Federal Medical Center Asaba– Asaba Delta State
• Assessed manufacturing processes and recommended improvements to increase productivity.
• Prepared QC evaluation reports on drug production and submitted to management.
• Completed inspection reports, describing performance outcomes and carefully documenting irregularities. Monitored drug production processes to gain understanding of problematic steps and rectify issues.
• Evaluated components and final drug products against quality standards and manufacturing specifications. Laboratory Intern: Feb 2018 - May 2018
Dominion Medical Center Obiaruku,
Delta State
• Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
• Kept laboratory equipment clean and in good working order for optimal functionality and longevity.
• Assisted with safe transfusions by conducting tests and completing blood counts.
• Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
• Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues Accomplishment
• Commended for managing Chemical Pathology Department operation development, and staffs relations to adopt consistent, fair and objective decision-making at Federal Medical Center
• Strategically Increased Federal Medical Center Asaba operations by implementing effective quality control management strategies in management cycle process that resulted to over 40% increase in operation • Performed root cause analysis on specimen, created corrective plans of action and furnished objective evidence to deliver accurate results at Dominion Medical Center
• Successfully built constructive employee relationships with Federal Medical Center staffs to maintain workforce engagement, commitment and flexibility
• Drove learning experience by establishing plans and group objectives, as well as actionable strategies to achieve each goal at Federal Medical Center.
Skills
• Time Management, Microsoft Office, Flexible
• Adaptability, Project Management,
Multitasking, • Resource and Customer
Management Skill
• Clients Relations Skills, Basic Medical Skills
• Quality Leadership, Production Management
• Analytical and Critical Thinking, Clerical
Support
• Oral and Written Communication, Team
Building • QA/QC and Operation Management S
kills
• Data Analysis, Public Relations Skills,
Prognosis
• Networking, Conflict Resolution, Lab
Management
Education
B.Sc (Hons) Medical Biochemistry: Sept 2015 – Feb 2019 Delta State University, Abraka, Delta State
Class Of Degree: Second Class Upper Division
Senior Secondary School Leaving Certificate: Sept 2009 – June 2014 DELSU Secondary School - Abraka, Delta State
Reference
Dr J. C Mordi (Professor of Medical Biochemistry)
Contact this candidate