Certified Medication Aide with Patient-Focused Care and Customer Servi

Katie Downing

I am a very devoted and hard worker, and I am always open to learning an

experiencing new career opportunities.

Louisiana, MO 63353 +1-235-***-**** ************.****@*****.*** Professional Summary

Versatile certified medication aide with 4 years of experience in skilled nursing and assisted living environments, specializing in medication administration and patient care. Proven ability to collaborate with healthcare teams to develop individualized care plans and ensure compliance with regulatory standards. Strong background in customer service and food safety, complemented by certifications in CPR and food handling. Committed to enhancing patient well-being through effective communication and compassionate care. Work Experience

Level 1 Medication Aide

Lynn's Heritage House-Louisiana

March 2023 to February 2025

• Administered medications to multiple residents daily, ensuring accurate dosage and adherence to medication schedules

• Monitored patients for any adverse reactions or side effects from medications, promptly reporting any concerns to the nursing staff

• Maintained detailed records of medication administration and patient responses, ensuring compliance with regulatory requirements

• Collaborated with healthcare team members to develop individualized care plans based on patients' medical conditions and medication needs

• Assisted in the ordering, storage, and inventory management of medications, maintaining appropriate stock levels at all times

• Provided education and counseling to patients regarding their medications, including instructions on proper usage and potential side effects

• Performed regular checks on medication carts and emergency kits to ensure they were properly stocked and organized

• Followed established protocols for handling controlled substances securely and accurately documenting their administration

• Responded promptly to patient requests for pain relief or other symptom management through appropriate medication administration

• Participated in interdisciplinary meetings to discuss patient progress, treatment plans, and adjustments in medication regimens as needed

• Implemented safety measures such as double-checking procedures during high-risk medication administrations (e.g., insulin)

• Ensured compliance with infection control protocols when handling medications or administering injections

• Assisted nurses in monitoring vital signs before administering certain types of medications (e.g., blood pressure- lowering drugs)

• Demonstrated proficiency in using various medical equipment related to medication administration (e.g., syringes, inhalers)

• Assisted in training new certified medication aides on proper medication administration techniques and protocols

• Ensured compliance with all state and federal regulations related to medication administration and record-keeping

• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards

• Followed recipes and portion control guidelines to consistently deliver delicious meals

• Managed food inventory, minimizing waste and optimizing cost efficiency

• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service

• Maintained a clean and organized work area, adhering to sanitation regulations

• Adapted menus based on dietary restrictions or customer preferences

• Received positive feedback from customers for exceptional taste and presentation of dishes

• Trained new cooks on proper cooking techniques, safety procedures, and menu items

• Ensured compliance with health codes and regulations during food handling, storage, and preparation stages

• Developed efficient systems for organizing kitchen supplies resulting in reduced waste

• Conducted regular inspections of equipment to identify maintenance needs or potential hazards Level 1 Medication Aide

Lynn's Heritage House Louisiana

March 2023 to February 2025

• Administered medications to multiple residents daily, ensuring accurate dosage and adherence to medication schedules

• Monitored patients for any adverse reactions or side effects from medications, promptly reporting any concerns to the nursing staff

• Maintained detailed records of medication administration and patient responses, ensuring compliance with regulatory requirements

• Collaborated with healthcare team members to develop individualized care plans based on patients' medical conditions and medication needs

• Assisted in the ordering, storage, and inventory management of medications, maintaining appropriate stock levels at all times

• Provided education and counseling to patients regarding their medications, including instructions on proper usage and potential side effects

• Performed regular checks on medication carts and emergency kits to ensure they were properly stocked and organized

• Followed established protocols for handling controlled substances securely and accurately documenting their administration

• Responded promptly to patient requests for pain relief or other symptom management through appropriate medication administration

• Participated in interdisciplinary meetings to discuss patient progress, treatment plans, and adjustments in medication regimens as needed

• Implemented safety measures such as double-checking procedures during high-risk medication administrations (e.g., insulin)

• Ensured compliance with infection control protocols when handling medications or administering injections

• Assisted nurses in monitoring vital signs before administering certain types of medications (e.g., blood pressure- lowering drugs)

• Demonstrated proficiency in using various medical equipment related to medication administration (e.g., syringes, inhalers)

• Assisted in training new certified medication aides on proper medication administration techniques and protocols

• Ensured compliance with all state and federal regulations related to medication administration and record-keeping

• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards

• Followed recipes and portion control guidelines to consistently deliver delicious meals

• Managed food inventory, minimizing waste and optimizing cost efficiency

• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service

• Maintained a clean and organized work area, adhering to sanitation regulations

• Adapted menus based on dietary restrictions or customer preferences

• Received positive feedback from customers for exceptional taste and presentation of dishes

• Trained new cooks on proper cooking techniques, safety procedures, and menu items

• Ensured compliance with health codes and regulations during food handling, storage, and preparation stages

• Developed efficient systems for organizing kitchen supplies resulting in reduced waste

• Conducted regular inspections of equipment to identify maintenance needs or potential hazards Deli/Bakery Associate

Niemann Foods, Inc ( County Market )-Louisiana

March 2017 to November 2022

• Prepared and cooked a variety of deli items, including sandwiches, salads, soups, and hot entrees

• Followed recipes and portion control guidelines to ensure consistent quality and minimize waste

• Managed inventory levels by monitoring stock levels, rotating products, and placing orders as needed

• Collaborated with team members to plan daily specials and promotions based on customer preferences

• Provided exceptional customer service by assisting customers with menu selection and answering questions about ingredients or dietary restrictions

• Operated deli equipment such as slicers, grills, ovens, fryers, and steamers safely and efficiently

• Ensured proper storage of perishable items to maintain freshness and prevent spoilage

• Handled cash transactions accurately using a point-of-sale system while providing friendly service at the counter

• Trained new employees on food safety procedures, cooking techniques, and customer service protocols

• Assisted in maintaining accurate records of sales transactions for inventory tracking purposes

• Collaborated with the management team to develop new menu items based on market trends and customer feedback

• Adhered to all company policies regarding food handling procedures to ensure compliance with health codes

• Developed strong relationships with regular customers through personalized service resulting in increased loyalty

• Assisted in training kitchen staff on proper cooking techniques for specific dishes or recipes

• Assisted in the coordination of catering orders, ensuring timely delivery and setup at off-site locations

• Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail

• Resolved customer complaints or concerns promptly and effectively, ensuring customer satisfaction

• Implemented portion control measures to minimize waste and control costs

• Decorated cakes with icing/frosting according to customer requests or design specifications

• Ensured that all bakery products were properly labeled with accurate ingredient information and expiration dates

• Provided exceptional customer service by addressing inquiries or concerns in a friendly manner

• Maintained cleanliness and organization of the deli bakery area, ensuring compliance with health and safety regulations

• Operated deli slicers, ovens, mixers, and other equipment to prepare food items

• Assisted customers in selecting products, providing recommendations based on their preferences

• Followed recipes to accurately measure ingredients for baked goods such as breads, pastries, cakes, and cookies

• Assisted in training new employees on deli bakery procedures

• Handled cash transactions accurately while operating the cash register

• Participated in regular cleaning tasks such as sweeping floors or wiping down surfaces

• Supported the overall store operations by assisting in other departments when needed Deli/Bakery Associate

Niemann Foods, Inc ( County Market ) Louisiana

March 2017 to November 2022

• Prepared and cooked a variety of deli items, including sandwiches, salads, soups, and hot entrees

• Followed recipes and portion control guidelines to ensure consistent quality and minimize waste

• Managed inventory levels by monitoring stock levels, rotating products, and placing orders as needed

• Collaborated with team members to plan daily specials and promotions based on customer preferences

• Provided exceptional customer service by assisting customers with menu selection and answering questions about ingredients or dietary restrictions

• Operated deli equipment such as slicers, grills, ovens, fryers, and steamers safely and efficiently

• Ensured proper storage of perishable items to maintain freshness and prevent spoilage

• Handled cash transactions accurately using a point-of-sale system while providing friendly service at the counter

• Trained new employees on food safety procedures, cooking techniques, and customer service protocols

• Assisted in maintaining accurate records of sales transactions for inventory tracking purposes

• Collaborated with the management team to develop new menu items based on market trends and customer feedback

• Adhered to all company policies regarding food handling procedures to ensure compliance with health codes

• Developed strong relationships with regular customers through personalized service resulting in increased loyalty

• Assisted in training kitchen staff on proper cooking techniques for specific dishes or recipes

• Assisted in the coordination of catering orders, ensuring timely delivery and setup at off-site locations

• Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail

• Resolved customer complaints or concerns promptly and effectively, ensuring customer satisfaction

• Implemented portion control measures to minimize waste and control costs

• Decorated cakes with icing/frosting according to customer requests or design specifications

• Ensured that all bakery products were properly labeled with accurate ingredient information and expiration dates

• Provided exceptional customer service by addressing inquiries or concerns in a friendly manner

• Maintained cleanliness and organization of the deli bakery area, ensuring compliance with health and safety regulations

• Operated deli slicers, ovens, mixers, and other equipment to prepare food items

• Assisted customers in selecting products, providing recommendations based on their preferences

• Followed recipes to accurately measure ingredients for baked goods such as breads, pastries, cakes, and cookies

• Assisted in training new employees on deli bakery procedures

• Handled cash transactions accurately while operating the cash register

• Participated in regular cleaning tasks such as sweeping floors or wiping down surfaces

• Supported the overall store operations by assisting in other departments when needed Gas Station Manager/Deli Manager

Mr. Fuel Travel Center (Oilot Flying J)-Pevely, MO July 2016 to October 2017

• Provided exceptional customer service to all gas station customers, ensuring a positive experience

• Operated cash register and accurately processed transactions for fuel purchases, snacks, and other items

• Maintained cleanliness and organization of the gas station store, including restocking shelves and cleaning surfaces

• Managed inventory of merchandise items, placing orders with suppliers to ensure stock availability at all times

• Collaborated with team members to implement promotional campaigns or discounts to increase sales volume

• Handled customer complaints or concerns professionally and resolved issues promptly to maintain customer satisfaction

• Followed safety protocols at all times while handling flammable materials such as gasoline or propane cylinders

• Trained new employees on cash register operation procedures, product knowledge, and customer service best practices

• Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences

• Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations

• Managed inventory levels by monitoring stock levels and placing orders for ingredients and supplies as needed

• Ensured food quality by inspecting ingredients for freshness and adhering to portion control guidelines

• Assisted in training new employees on deli operations including food preparation techniques and safety protocols

• Handled cash transactions accurately using POS system while providing friendly interactions with customers at checkout

• Implemented effective merchandising strategies to showcase deli products attractively for increased sales

• Resolved customer complaints or concerns promptly and professionally to maintain customer satisfaction

• Performed daily cleaning tasks such as sanitizing surfaces, washing dishes, sweeping floors, and emptying trash bins

• Developed and maintained cleaning schedules to ensure all areas were cleaned on a regular basis

• Trained new employees on proper cleaning techniques, safety procedures, and equipment usage

• Maintained inventory of cleaning products and equipment, replenishing as needed

• Responded promptly to customer complaints or concerns regarding cleanliness issues, resolving them effectively

• Implemented environmentally friendly practices such as using eco-friendly cleaning products and reducing waste generation

• Ensured compliance with health and safety regulations in all areas of the facility

• Oversaw floor care maintenance including stripping/waxing floors, carpet shampooing/extraction

• Implemented safety training programs for the cleaning staff, reducing workplace accidents Gas Station Manager/Deli Manager

Mr. Fuel Travel Center (Oilot Flying J) Pevely, MO July 2016 to October 2017

• Provided exceptional customer service to all gas station customers, ensuring a positive experience

• Operated cash register and accurately processed transactions for fuel purchases, snacks, and other items

• Maintained cleanliness and organization of the gas station store, including restocking shelves and cleaning surfaces

• Managed inventory of merchandise items, placing orders with suppliers to ensure stock availability at all times

• Collaborated with team members to implement promotional campaigns or discounts to increase sales volume

• Handled customer complaints or concerns professionally and resolved issues promptly to maintain customer satisfaction

• Followed safety protocols at all times while handling flammable materials such as gasoline or propane cylinders

• Trained new employees on cash register operation procedures, product knowledge, and customer service best practices

• Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences

• Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations

• Managed inventory levels by monitoring stock levels and placing orders for ingredients and supplies as needed

• Ensured food quality by inspecting ingredients for freshness and adhering to portion control guidelines

• Assisted in training new employees on deli operations including food preparation techniques and safety protocols

• Handled cash transactions accurately using POS system while providing friendly interactions with customers at checkout

• Implemented effective merchandising strategies to showcase deli products attractively for increased sales

• Resolved customer complaints or concerns promptly and professionally to maintain customer satisfaction

• Performed daily cleaning tasks such as sanitizing surfaces, washing dishes, sweeping floors, and emptying trash bins

• Developed and maintained cleaning schedules to ensure all areas were cleaned on a regular basis

• Trained new employees on proper cleaning techniques, safety procedures, and equipment usage

• Maintained inventory of cleaning products and equipment, replenishing as needed

• Responded promptly to customer complaints or concerns regarding cleanliness issues, resolving them effectively

• Implemented environmentally friendly practices such as using eco-friendly cleaning products and reducing waste generation

• Ensured compliance with health and safety regulations in all areas of the facility

• Oversaw floor care maintenance including stripping/waxing floors, carpet shampooing/extraction

• Implemented safety training programs for the cleaning staff, reducing workplace accidents Level 1 Certified Med Aid/Cook

Lynn's Heritage House

Education

Medical Assisting

Everest College Earth City, MO

August 2009 to May 2010

Medical Assisting (Vocational school)

Everest College Earth City, MO

August 2009 to May 2010

High school diploma or GED

Mccluer North High School Florissant, MO

August 2005 to August 2008

General Studies (10th grade)

Mccluer North High School Florissant, MO

August 2005 to August 2008

I got my GED.

High school diploma or GED

Skills

Phone communication EMR/EHR Medical billing Grocery Store Experience Memory care Front desk Cleaning Typing Experience Computer skills Cash register Grocery store Public relations Medication administration Resident's rights Medical records Inventory management Care plans Catheter care Management Patient care Assisted living ICD-10-PCS Food preparation Senior care Organizational skills Dietary department experience Medical coding Research Customer inquiry handling Insulin Administration First aid Inpatient First Aid Certification Vital signs Computer operation Communication skills HIPAA Cash handling Financial concepts Skilled nursing facility Retail sales Typing Cash Register Experience Kitchen experience Bathing assistance Dementia care Nursing home experience Task prioritization Laundry Housekeeping management Time management Patient interaction Sales Microsoft Office Caregiving Commercial cleaning Assisting with ADLs Customer service CPR Computer literacy Gas Station Clerk and Management Medical terminology Languages

English - Fluent

Certifications and Licenses

Safe Quality Food Certification

Food Handler Certification

Food Safety Certification

Insulin Certifed

AED Certification

First Aid Certification

CPR Certification

Certified Medication Aide

Additional Information

Authorized to work in the US for any employer

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