Compassionate Behavioral Health and Care Manager

Kari Kruger

**** * ******* ***** **** Bowie, AZ 520-***-**** • ***********@*****.***

Compassionate and solutions focused professional with over 20 years of experience in behavioral health, residential program management, and private caregiving. Skilled in crisis management, conflict resolution, empathetic communication, and building trust with individuals facing significant challenges. Known for staying calm under pressure, solving problems quickly, and providing exceptional support. Seeking a customer service role where I can bring patience, professionalism, and strong interpersonal skills to create positive customer experiences.

Private Caregiver

San Diego, CA

• 5 years, Until client’s passing

Provided one on one care for an elderly woman, supporting daily living needs with dignity and compassion. Assisted with mobility, meals, medication reminders, appointments, and companionship. Maintained a calm, supportive presence while managing changing health needs. Communicated regularly with family members and medical professionals to ensure coordinated care. Managed household routines, safety needs, and scheduling.

Program Manager

Residential Living Program

New Beginnings, Tucson, AZ

• 10 years

Managed daily operations of a residential program serving homeless families, ensuring a safe and supportive environment. Provided direct support to residents, resolving conflicts and connecting families with essential resources. Supervised and trained staff to maintain consistent, high quality service delivery. Used strong communication and de escalation skills to navigate crises with professionalism and empathy. Maintained detailed documentation and ensured compliance with program policies. Build trusting relationships with residents through active listening and compassionate guidance. Foster Home Supervisor

Intermountain Centers Tucson, AZ

• 10 years

Supervised foster homes caring for emotionally special needs children, ensuring safety and compliance with state standards. Coordinated care with foster parents, caseworkers, therapists, and schools. De escalated high stress situations with calm, empathetic communication. Conducted home visits, assessments, and detailed documentation. Trained foster parents in behavior management and crisis response. Collaborated with multidisciplinary teams to support individualized care plans. Core Skills

Customer communication

Conflict resolution & de escalation

Empathy & active listening

Crisis management

Documentation & reporting Team collaboration Problem solving Time management

Supportive counseling

Multitasking in fast paced environments

Behavioral health expertise

Experience supporting diverse and vulnerable populations Highly dependable and trustworthy Strong interpersonal and relationship building skills Education Bachelor of Arts in Psychology Ashford University References

Paul Wheeler 520-***-**** Physical Therapist

George Williams 224-***-**** Engineer

Tracie Otis 910-***-**** Medical Office Manager

Contact this candidate