Human Services Caseworker and Customer Service Professional

David Nguyen

Phone: 619-***-****

Email: ***********@*****.***

Education

San Diego State University – San Diego, CA

August 2012 – June 2017

• Biology

Patrick Henry High School – San Diego, CA

September 2008 – June 2012

• High School Diploma

Experience

The Grove La Mesa - Driver

June 2024 - Present

• Must maintain perfect driving record in order to remain driver.

• Delivered cannabis products to customers’ houses while following State and Federal Cannabis policies.

• Used company vehicles for deliveries and were responsible for daily vehicle maintenance. (Cleaning, gas, & maintenance lights.)

• Used card readers proficiently for credit & debit card transactions.

• Made sure cash handed over was checked correctly for counterfeit using a bill marker.

San Diego County North Central FRC (HHSA) Human Service Specialist (HSS)

January 2023 – July 2024

• Worked on cases assigned to unit. CalFresh, MediCal, & CalWorks eligibility worker.

• Called applicants and verified confidential information to verify eligibility.

• Issued emergency funding to San Diego County victims of the floods & natural disasters.

• Helped customers face to face while downstair in the customer service unit.

• Worked on about 8 cases a day, processed and made phone calls to clients daily.

• Certificate in self-sufficiency and mental health first aid.

• Helped trained and reversed shadow new trainees.

San Diego County Child Welfare Services (HHSA) Office Assistant

December 2022- January 2023

• Clerical work (utilized fax machines and routed incoming mail to the appropriate units)

• Checking on PPE and making sure supplies are stocked.

• Sending out certified mail that case workers/ social workers have done.

• Working with programs like ERMs, TEAMs, Outlook,

• Proficient with Microsoft Office programs like Word, TEAMs, OutLook, Excel, OneNote & PowerPoint.

San Diego County Centre City FRC (HHSA) Office Assistant

June 2022-December 2022

• Clerical work (checked printers, filled up papers and changed ink/toner, fixed printer paper jams).

• Issued EBT cards to customers by verifying confidential/ personal information.

• Resetted EBT card pins for customers who needed to change the PIN access using a keypad.

• Processed mail daily (sorting, date stamping, & merging mail).

• Scanned CalWorks, CalFresh, General Relief, and Misc. paperwork.

• Used CERMs to look for applicants to match documents.

San Diego County Housing & Community Development Department (HCD) Rental Assistance Program – Case Investigator/Case Worker

October 2021-June 2022

• Worked with confidential information.

• Called applicants to request documents and assist applicants on their rental assistance application.

• Used applications like Microsoft Teams, Excel, OneNote, Microsoft Word, Outlook, and Kronos proficiently.

• Returned calls when applicants leave voicemails concerning their statuses on their application.

• Being able to work multiple cases at once to meet deadline.

• Worked as a team to get applicants approve on time before deadlines

• Being able to adjust to new policies regarding rental assistances.

San Diego County Health & Human Service Agency - Office assistant/Ancillary/Runner for COVID-19 testing sites

November 2020-October 2021

• Data entry for COVID-19 testing sites

• Recorded patients’ information

• Dealt with confidential information from patients. (HIPAA)

• Used Microsoft word and Excel to create spreadsheets (Proficient)

• Used Microsoft Teams and Outlook for group meetings and responding to emails. (Proficient)

• Used Kronos to input work hours and overtime

• Worked at walk-in testing sites, and drive-up testing sites

• Worked at County testing and vaccination sites to do inventory on medical and necessities.

• Delivered vaccination supplies to sites that need them.

• Kept excel spreadsheets of how much supplies were being used during the week to determine min and maximum amount of a certain supplies are needed.

• Set up and moved sites

• Helped with event coordination to set up vaccination/testing sites throughout the week.

• Drove and maintained county vehicles. (Filled up gas, filled out driving logs, took county vehicle to get serviced).

• Being able to carry 50 pounds and up. (Boxes of supplies, moving equipment from sites into cargo vans, Sprinter Vans).

UPS 3rd Party Courier service- Ace Logistics (delivery driver)

July 2020 -November 2020

• Picked up packages from UPS warehouses and delivered packages (hard drives, POS systems, computer parts & cash register parts) to customers and business (Biotech companies, 7/11 stores, Target, AMC theatres, Qualcomm, etc.)

• Used own vehicle (self-contracted)

• Delivered to San Diego area, Orange County, L.A, El Centro, Arizona, Northern California, & Nevada

Amazon Warehouse

March 2020-September 2020

• Stowed packages inside packing bags

• Picked packages off of conveyer belt sorting them based on labels

• Moved packages and boxes from pallets onto conveyer belt

• Picked packages in packing bags and moved them onto carts to bring out to Amazon trucks.

PT Gaming (Lucky Lady Casino) – Table Game Associate

August 2019 – October 2019

• Made sure customers had a great experience while they played table games. (Answered questions about table games, helped them count their cards).

• Customer service

• Handled money & chips, dispersed chips for table payouts and collected chips.

References

• Noe Cruz - 858-***-****

• Former Supervisor

• Sean McDermott - 619-***-****

• Manager

• Mariana Badial- 619-***-****

• Former colleague

Contact this candidate