Dedicated Administrative & Healthcare Support Professional

K M Kimberly

McCullough Daugherty

San Antonio, TX 782**-***-*** 1608

********************@*****.***

PROFESSIONAL

SUMMARY

Dedicated and experienced professional with a strong background in administrative support, customer service, healthcare operations, and call-center environments. Known for delivering excellent service, maintaining accuracy in high-volume settings, and supporting organizational goals with professionalism and attention to detail.

SKILLS Excellent and professional

customer service

• Strong organizational skills; detail-

oriented team player

•

Conflict resolution aligned with

company goals

• Medical office operations, insurance

processes, HIPAA compliance

•

Medical terminology, HCPCS

coding, CMS Medicare

paperwork

• • Microsoft Office & Office 365

Multi-line phone systems and

Cisco soft phones

• • Medical billing & coding

• Data entry & 10-key Administrative and clerical

experience

•

• Insurance verification • Health literacy

• Ethics and confidentiality

WORK HISTORY HEALTHCARE ADVOCATE/ PRIOR AUTHORIZATION 12/2025 to 01/2026 REPRESENTATIVE

Lancesoft Corp / CVS Aetna Louisville, KY

Provided member support regarding healthcare needs and insurance processes.

•

• Assisted with administrative and customer service functions. Handled inbound and outbound calls regarding medical and prescription drug coverage.

•

• Processed prescription prior authorizations via fax and electronic systems. Met call-handling and fax-processing metrics in a fast-paced, 100% remote environment.

•

CUSTOMER SERVICE REPRESENTATIVE 05/2024 to 08/2024 Experis US LLC / Manpower Louisville, KY

• Supported ADP clients with payroll, insurance, and benefits inquiries.

• Enrolled clients in company insurance using internal software.

• Maintained accurate client files and documentation. CUSTOMER SERVICE REPRESENTATIVE 05/2023 to 07/2023 Afni Corporation Bowling Green, KY

• Managed inbound Verizon Wireless customer calls.

• Troubleshot device issues and added service features. Assisted with billing questions and account updates in a call-center environment.

•

TRANSPORTATION SPECIALIST 08/2021 to 08/2022

Tennessee Carriers / KGB Conduit Global Memphis, TN Scheduled transportation for members traveling to physicians, specialists, and hospitals.

•

• Coordinated with EMS dispatch for member transport needs.

• Worked in a 100% remote call-center environment. MAINTENANCE SPECIALIST 07/2016 to 10/2018

Maximus Corporation Franklin, TN

• Maintained new-hire database for the Tennessee Child Support Division.

• Provided customer service support to employers.

• Performed high-volume data entry and administrative tasks. OFFICE MANAGER / LOAN AGENT 04/2013 to 07/2016

Personal Loan and Investments Murfreesboro, TN

• Processed loan applications in compliance with Tennessee guidelines.

• Managed phones, filing, and general office operations.

• Balanced cash drawers and safe; handled accounts payable. PERSONAL CAREGIVER 04/2013 to 09/2014

Choices – TennCare Program / Private Client Murfreesboro, TN

• Provided personal care services in compliance with HIPAA guidelines.

• Assisted with meal preparation, cleaning, and medical appointments.

• Managed client documentation with confidentiality and accuracy. CUSTOMER ACCOUNT EXECUTIVE 05/2002 to 08/2006

Comcast Cable Nashville, TN

• Assisted customers with service issues, billing, and account updates.

• Scheduled installation appointments and coordinated with field technicians. Maintained strong call-center performance metrics and customer satisfaction.

•

OPERATIONS SPECIALIST 06/1998 to 10/2001

Comdata Corporation Brentwood, TN

Supported transportation companies with Comchek and accounts-payable services.

•

• Assisted drivers with payroll issues, tolls, and emergency needs.

• Maintained excellent call-center statistics and customer service quality. CUSTOMER SERVICE REPRESENTATIVE 06/1994 to 06/1998 Walmart Stores Nashville, TN

• Processed tax payments, store invoices, and customer returns.

• Handled cash balancing and customer inquiries.

• Supported store operations and employee shift coordination. EDUCATION Allied Health Medical Billing & Coding Pinnacle Career Institute, Kansas City, MO

General Studies 01/1998

Nashville State Technical College, Nashville, TN

High School Diploma 01/1991

Cohn Adult High School, Nashville, TN

Associate of Applied Science Health Care EXPECTED IN 11/2027 Administration

South University Savannah, GA

CERTIFICATIONS CPR / First Aid

Contact this candidate