Trauma-Informed Social Services Professional

NICKI RILEY

*-** ******* **, ********, Ontario 289-***-**** *****.*********@****.**

About Me

Compassionate and trauma-informed Social Services graduate with hands-on experience supporting survivors of gender-based violence in shelter and crisis settings. Skilled in crisis intervention, safety planning, and survivor-centered advocacy. Brings lived/shared experience that strengthens empathy, trust-building, and support while maintaining professional boundaries and ethical practice.

Core Skills & Competencies

Gender-Based Violence Support

Crisis Intervention & De-escalation

Trauma-Informed & Survivor-Centered Care

Safety Planning & Risk Assessment

Active Listening & Emotional Support

Intake, Documentation & Case Notes

Boundary Setting & Professional Ethics

Cultural Humility & Anti-Oppressive Practice

Community Referrals & Advocacy

Team Collaboration & Shift Work

Professional Experience

Artemis Huron, 2025 May – Present

Women & Family Advocate, Goderich, Ontario

Provided crisis intervention and emotional support to survivors of intimate partner violence, sexual violence, and coercive control

Supported residents with safety planning, goal setting, and accessing community resources

Conducted intakes, risk assessments, and maintained accurate, confidential documentation

Practiced trauma-informed, harm-reduction, and survivor-led approaches

Supported diverse populations including women, children, and gender-diverse individuals

Collaborated with interdisciplinary teams, crisis lines, and external service providers

The Emily Murphy Centre 2024 August – August 2025

Supervised Access Worker, Stratford, Ontario

Provided professional supervision of court-ordered parent–child visitations in accordance with legal directives, safety standards, and organizational policies

Observed, monitored, and objectively documented interactions, ensuring accurate, factual, and unbiased reporting

Enforced visitation guidelines, boundaries, and protocols while maintaining a neutral, calm, and professional presence

Offered appropriate emotional support to parents and children to help de-escalate anxiety, stress, and conflict during visits

Ensured all visitation activities, records, and reports were fully compliant with court orders and child welfare best practices

Maintained strict confidentiality and exercised discretion when handling sensitive information in all documentation and communication

Toyota, 2023 June – May 2025

Car Detailer, Goderich Ontario

Exhibit exceptional attention to detail while management multi tasks in high-pressure, fast-paced environments, ensuring accuracy and quality despite time constraints

Self-motivated and disciplined, consistently meeting or exceeding performance targets while working with minimal supervision

Maintain a high level of cleanliness and organization in the workspace to maintain efficiency and safety

Address customer concerns and preferences, ensuring services are tailed to individual needs

EDUCATION

Durham College, September 2021 – December 2024

Social Service Work Program

Oshawa, Ontario

Placement II & III May 2024 – December 2024

The Transition House, Case Management

TRAINING AND CERTIFICATES

CPR & First Aid Level C May 2025

Red Cross

Non-Violent Crisis Intervention

The Emily Murphy Centre 2025

Stratford, Ontario

Mental Health First Aid Training 2024

Kingsbridge, Ontario

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