Senior Nursing & Operations Executive

KATHLEEN SWANSTROM BA, BSN, MSN, RN-BC, NE-BC

HOLMDEL, NEW JERSEY 07733 973-***-****

*************@*****.***

DIRECTOR

Qualifications Profiles

Highly committed, performance-driven professional with extensive managerial experience. Adept at providing staff leadership, and overseeing Human Resource related issues in compliance with quality and service standards; along with conducting in-depth assessments and program implementations to improve productivity and efficiency. Equipped with excellent managerial skills in spearheading assigned departments and projects. Recognized for outstanding cross-functional team collaboration, problem- solving, and communications aptitudes to achieve optimal results.

Areas of Expertise

Staff Disciplinary Management Regulatory Compliance

Staff Training and Development Centralized Staffing Office Professional Experience Service Recovery

Operations Oversight Union Management

KB Swanstrom Electrical Contractors (May 1995 - Present)

Operations Manager - Electrical Contractor lead office manager responsible for company operations

●Accounts Receivable and Payable

●Coordinating meetings and walk-throughs

●Coordinated day to day operations

●Assist with estimates from architectural plans

●Coordinate and attend inspections

●Communication with clients and delivered to owner

●Material orders

Bayada Hospice/ Bayada Home Health Care (March 2025 - September 2025)

Nurse Case Manager - Responsible for all clinical care, decision making, visit arrangements and frequency of all assigned patients under RNs care

●Accountable for holistic care of patient and their family

●Responsible to teach and live the hospice way in order to help our pts and families understand and recognize what is happening with loved ones during the dying process

●Coordinated day to day operations

●Recognize signs and symptoms of infections and get orders for antibiotics as needed or respiratory treatments as needed

●Dedicate time and expertise to families and patients for as long as they need to understand symptoms and manage day to day

●Give your heart to the dying patient and their family during the most difficult time of their lives

Bayshore Medical Center (June 2024 - January 2026)

Nursing Supervisor - Responsible for Clinical Operations, throughput and administrative issues

●Accountable for staffing Cardiac Services, Medical Surgical Services, Critical Care Services, Pediatric and Adult Emergency Room

●Act as a liaison among Directors, Managers and Supervisors

●Establish appropriate leaders to handle patient throughput and capacity and report out to Clinical Supervisor

●Support and mentor staff to deliver quality care and develop critical thinking skills

●Support organizational Mission and Vision, recognize staff as appropriate

●Role model Professional behavior daily

Robert Wood Johnson Medical Center (February 2023 - February 2024) Clinical Administrator - Responsible for Clinical Operations and throughput daily

●Accountable for staffing Cardiac Services, Medical Surgical Services, Critical Care Services, Woman's Services, Children's Services, Pediatric and Adult Emergency Room

●Act as a liaison among Directors, Managers and Supervisors

●Establish appropriate leaders to handle patient throughput and capacity and report out to Clinical Supervisor

●Support and mentor staff to deliver quality care and develop critical thinking skills

●Support organizational Mission and Vision, recognize staff as appropriate

●Role model Professional behavior daily

Jersey City Medical Center ( January 2023 - February 2024)

Clinical Operations Manager responsible for overseeing daily medical center operations

Cooperman Barnabas Medical Center (November 2021 - February 2024) Administrative supervisors responsible for overseeing daily medical center operations

•Held accountable to manage and guide staff and supervisors to engage in house- wide initiatives

•Established appropriate leaders to handle patient throughput and capacity

•Act as liaison among directors, managers, supervisors

•Responsible for the Critical Care Service or Mother/Baby Service

•Support and mentor staff to perform quality care and think critically

HackensackUMC - Hackensack, NJ (February 2021 - May 2021)

Emergency Trauma Center Admitted Patient Administrative Supervisor/Coordinator

●Responsible for all admitted patients in the Emergency Trauma Center (ETC)

●Worked with ETC leaders to ensure that admissions were able to get to our area as soon as possible

●Coordinated with Capacity Management to expedite bed placement

●Managed and oriented new staff to area daily and made sure that they understood time management musts

●Coordinated directly with Managers and Directors to ensure smooth and timely transition

●Rounded hourly on admitted patients to ensure their comfort

●Provided real time data for productivity database

Hackensack UMC - Hackensack, NJ (July 2019 - Feb 2021) Administrative Supervisor

•Administrative supervisors responsible for overseeing daily medical center operations

•Held accountable to manage and guide staff and supervisors to engage in house- wide initiatives

•Established appropriate leaders to handle patient throughput and capacity

•Act as liaison among directors, managers, supervisors

Hackensack UMC • Hackensack, NJ (May 2015–March 2019) Nurse Manager, Capacity Management and Patient Placement

•Responsible for Patient Access and Flow

•Worked with unit managers to assure early discharges for maximum capacity

•Monitored all access portals to inpatient areas - ETC, PACU, Cardiac Cath Lab, Direct Admissions

•Right bed first time

•Mentored staff to ensure beds were assigned properly and immediately

•Monitored discharges, beds cleaned and available beds on units through rounding on all units

Administrative Supervisors and Nursing Staffing Office (May 2015–Jan 2016)

•Set strategic direction to the daily capacity and workflow

•Provide leadership to team engaging in flow and designation of responsibilities, as well as to direct staff and team for the Medical Center while optimizing capacity and flow issues

•Serve as liaison of all departments and key person within inpatient and outpatient environments

•Render support in coordinating the Staffing Office and the Capacity Management/ Patient Placement

Hackensack UMC • Hackensack, NJ (Sep 2014–May 2015)

Nurse Manager, Administrative Supervisors

•Functioned as manager of the administrative supervisors responsible for overseeing daily medical center

•operations

•Held accountability in managing and guiding supervisors to engage in house-wide initiatives

•Established appropriate leaders to handle patient throughput and capacity

•Acted as liaison among directors, managers, supervisors

Hackensack UMC Hackensack, NJ (May 2014–Sept 2014)

Interim Nurse Manager, Geriatric Unit

•Took full charge of 44-bed Geriatric Unit in an acute care setting

•Coordinated and established a new team through collaborative efforts merging two units

•Retained the nursing and ancillary staff from both units

Hackensack UMC Hackensack, NJ (Dec 2011–May 2014)

Nurse Manager, Medical and Surgical Unit & Administrative Supervisors

•Fulfilled managerial functions within a 21-bed in Medical and Surgical Unit in an acute care setting

•Served as liaison between directors, managers, and supervisors

Newark Beth Israel MC • Newark, NJ (Sep 2010-Dec 2011)

Patient Care Director

•Managed a 31-bed Geriatric Unit in an acute care setting

•Held responsibility in administering 45 direct reports comprised of nursing and ancillary staff

•Successfully created and launched the following key initiatives:

•Activity Room for Geriatrics patients;

•NICHE Designation Unit; and

•Multiple Drug Resistance (MDR) rounding implementation

•Facilitated staff training and mentorship toward Geriatric Certification

Render expert management to 55 direct reports comprised of nursing and ancillary staffConduct daily clinical competency and performance evaluation, as well as facilitate in coaching, mentoring, and

•empowering to all staff to ensure quality performance

•Assume multiple roles, such as the following:

•Member of the IHI/Transforming Care unit, Service Excellence Team, Magnet Writing Team, and Leadership Institute Team for system;

•Co-chairperson of the hospital-wide Patient Satisfaction Team; and Clinical shift supervisor day coordinator

•Conducted assessments and implemented new processes; and acquired staff feedback through issues and

•solutions

•Provided guidance to managers regarding staff mentorship, while coaching staff

•Actualized the standardized handoff report checklist

•Created and implemented the following institution-wide key initiatives:

•Part of the Noise Reduction Pilot Unit

•Conceptualization and integration of the admission and discharge nurse role as well as patient care folder and

•Unit buddy system and effective backup systems

Education and Credentials

Master of Science in Nursing, GPA: 3.92/4.0 University of Phoenix • Phoenix, AZ Bachelor of Science in Nursing, GPA:3.5/4.0 William Paterson University • Wayne, Bachelor of Arts in Psychology Ramapo College • Mahwah, NJ

Professional Affiliation

Holistic NursinCertification Organization of Nurse Executives NJ

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