Customer Service & Operations Professional

Genevieve Lim

Houston, TX ***** +1-346-***-**** **************@*****.***

Work Experience

Server/Bartender

Walk-Ons Sports Bistreaux La Porte, TX

Call Center Customer Service Representative

Percepta Houston, TX

January 2022 to Present

I work as a customer care agent, I am certified in customer care as well as scheduling appts and shopping equipments Shift Leader

Dollar General Alief, TX

October 2021 to Present

Customer service, management skills, retail.

Warehouse Associate

Amazon Warehouse Houston, TX

October 2021 to January 2022

I checked shipped and received the packages, I would get them ready to be delivered, as well as checking in the packages we received.

Customer Service Representative

Renewal by Andersen Tomball, TX

March 2021 to October 2021

Speaking to customers on a phone, customer service, commission based off of sells . Team Leader

Whataburger Kingwood, TX

June 2018 to May 2021

I was a team leader, which was in charge of managing money, speaking to customers, handling difficult situations. Kennel Technician

Dogs Day Inn Kingwood, TX

March 2018 to December 2018

I was i charge of taking care of dogs, walking them, feeding them, and playing with them all sorts of fun things to do with dogs.

Manager

Education

High school diploma

New Caney High School New Caney, TX

August 2017 to May 2021

High school diploma or GED

Skills

Conflict management Quality control Salesforce Organizational skills Experience with children Closing sales Food Safety Administrative experience Experience working with students Financial services Order entry Math VPN Clear language communication Software quality assurance Slack Financial record maintenance Infant care Active listening Business management Management Shift management Safety standards in production Proactiveness Teaching Animal handling POS Business Basic Restaurant experience Retail management Background checks Preschool experience Infants Clerical experience Kennel experience Animal care Guest services Casual dining experience Teamwork Residential cleaning Customer returns handling Computer literacy Phone communication Hospice care Handling customer inquiries Customer inquiry handling Data collection Personal assistant experience Fine dining experience Employee relations Pet care Host/hostess experience Wine knowledge Classroom behavior management Shift Management Retail math Veterinary experience Dog handling Fundraising Inside sales Warm calling PET scan Pastry experience Childcare Written communication Databases Frame carpentry Banquet experience Communication skills Time management Software troubleshooting Merchandising Aloha POS Analytical thinking Adobe Acrobat Teacher experience Flexo press Customer communication Outdoor work Phone answering Upselling Typing Multi-line phone systems Cash register Task prioritization Microsoft Word Sales support Customer retention Manual handling Store Management Experience Door-to-door Deal closing Interpersonal communication POS systems Ethernet Dispatching Order fulfillment Sanitation Copywriting Social media management Client interaction via phone calls Retail sales Fast casual experience Work ethic Computer operation Grocery store Restaurant management Epic Achieving sales targets Consultative selling Café Classroom experience QuickBooks Working with high schoolers Market research Relationship management Triage Processing cash transactions Self-direction Greeting customers Proper food storage Patient interaction Sales transaction processing Food and beverage product quality management Bar Customer service Interviewing Bartending Instructional materials development Mobile devices Cooking Hospitality Stocking Toddler care Telemarketing Animal restraint Hotel experience In- person customer service Office experience Barista experience Negotiation Medical administrative support Bakery Pet grooming Phone etiquette Grammar Experience Microsoft Excel Marketing Heavy lifting Swimming Record keeping Sanitation procedures Automotive repair SAP Front desk Cash Handling Basic math Google Docs Writing skills Team motivation

(leadership skill) Customer relationship management Intake Numeracy Microsoft Outlook Live chat CRM system proficiency Catering Benefits administration Engaging lesson design (student motivation techniques) Shipping & receiving Productivity software Manufacturing Customer service management Food safety sanitizing procedures Community engagement Logistics sales Technical Proficiency Cleaning Food service Sales Dry cleaning Venue guest services Multitasking Food safety management English Food service health code compliance Home health E-commerce Windows Nannying Preschool teaching iOS Outbound sales Sanitizing surfaces Maintaining an organized workspace Sales experience within transportation industry Recruiting CRM software AI Attention to detail Zoom Travel planning Sales negotiation Telephone systems Kitchen experience Office management Quick service & fast food restaurant Leadership First aid Cocktail experience Baking Cash handling Appointment scheduling Team development Event planning Guest relations Custodial experience Serving Medical terminology Bank experience Body mechanics Climbing Contracts Outbound calling Entrepreneurship Serving clients

Certifications and Licenses

ServSafe Alcohol Certification

ServSafe Food Handler Certification

Food Handler Certification

First Aid Certification

ServSafe

Driver's License

TABC Certification

CPR Certification

Food Safety Certification

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