Motivated CNA with Strong Customer Service Skills

Brandalynn Bradberry

Motivated by a strong background in customer service and a passion for problem-solving Detail-oriented entry-level candidate with excellent organizational skills and a proven ability to meet deadlines in a fast-paced environment. 1780 Batson Lane Cantonment Florida 32533 251-***-**** ****************@*****.*** WORK EXPERIENCE

Englewood Health Care Center — Certified Nursing Assistant 2002 to 2009, Monroeville Alabama

Basic needs: Helping patients with daily activities like bathing, dressing, feeding, and toileting Vital signs: Taking and recording a patient's vital signs, such as blood pressure and heart rate Medical procedures: Assisting with some medical procedures, like drawing blood Safety: Ensuring that safety protocols and procedures are followed Communication: Answering patient calls and communicating their questions and concerns to nurses Comfort: Making sure patients are comfortable, such as by providing extra blankets or ordering meals

Cleanliness: Cleaning and sanitizing patient rooms, bathrooms, and other areas Supplies: Gathering and stocking medical supplies

Documentation: Recording information, such as dietary intake and urinary and fecal output Emergencies: Performing immediate and temporary interventions in emergency situations Transportation: Moving patients to treatment units, operating rooms, or other areas using wheelchairs, stretchers, or movable beds

Santa Rosa Health And Rehab — Certified Nursing Assistant Home Health — Certified Nursing Assistant

2013 to 2015, Milton Florida

Basic needs: Helping patients with daily activities like bathing, dressing, feeding, and toileting Vital signs: Taking and recording a patient's vital signs, such as blood pressure and heart rate Medical procedures: Assisting with some medical procedures, like drawing blood Safety: Ensuring that safety protocols and procedures are followed Communication: Answering patient calls and communicating their questions and concerns to nurses Comfort: Making sure patients are comfortable, such as by providing extra blankets or ordering meals

Cleanliness: Cleaning and sanitizing patient rooms, bathrooms, and other areas Supplies: Gathering and stocking medical supplies

Documentation: Recording information, such as dietary intake and urinary and fecal output Emergencies: Performing immediate and temporary interventions in emergency situations Transportation: Moving patients to treatment units, operating rooms, or other areas using wheelchairs, stretchers, or movable beds

2016 to 2018, Monroeville Alabama

Basic needs: Helping patients with daily activities like bathing, dressing, feeding, and toileting Vital signs: Taking and recording a patient's vital signs, such as blood pressure and heart rate Medical procedures: Assisting with some medical procedures, like drawing blood Safety: Ensuring that safety protocols and procedures are followed Communication: Answering patient calls and communicating their questions and concerns to nurses Comfort: Making sure patients are comfortable, such as by providing extra blankets or ordering meals

Cleanliness: Cleaning and sanitizing patient rooms, bathrooms, and other areas Supplies: Gathering and stocking medical supplies

Documentation: Recording information, such as dietary intake and urinary and fecal output Emergencies: Performing immediate and temporary interventions in emergency situations Transportation: Moving patients to treatment units, operating rooms, or other areas using wheelchairs, stretchers, or movable beds

Nursespring — Certified Nursing Assistant / Medtech Amazon — Customer Service Representative-CSR

2018 to 2019, Pensacola Florida

Basic needs: Helping patients with daily activities like bathing, dressing, feeding, and toileting Vital signs: Taking and recording a patient's vital signs, such as blood pressure and heart rate Medical procedures: Assisting with some medical procedures, like drawing blood Safety: Ensuring that safety protocols and procedures are followed Communication: Answering patient calls and communicating their questions and concerns to nurses Comfort: Making sure patients are comfortable, such as by providing extra blankets or ordering meals

Cleanliness: Cleaning and sanitizing patient rooms, bathrooms, and other areas Supplies: Gathering and stocking medical supplies

Documentation: Recording information, such as dietary intake and urinary and fecal output Emergencies: Performing immediate and temporary interventions in emergency situations Transportation: Moving patients to treatment units, operating rooms, or other areas using wheelchairs, stretchers, or movable beds

2019 to 2020, Remote

Responding to customer inquiriesCSRs respond to customer questions and concerns promptly and efficiently via phone, email, chat, or social media. Resolving customer issuesCSRs resolve customer complaints and issues in a professional and timely manner. They may need to collaborate with other departments to resolve issues. Providing informationCSRs provide customers with up-to-date information about products and services. They should maintain a high level of product knowledge to answer customer queries effectively.

UpsellingCSRs may identify opportunities to upsell or cross-sell products and services to customers when appropriate.

Maintaining recordsCSRs keep accurate records of customer interactions and transactions in a CRM system

Baptist Health — Customer Service Representative

Azalea Trace Assisted Living — Certified Nursing Assistant 2020 to 2022, Remote

Responding to customer inquiriesCSRs respond to customer questions and concerns promptly and efficiently via phone, email, chat, or social media. Resolving customer issuesCSRs resolve customer complaints and issues in a professional and timely manner. They may need to collaborate with other departments to resolve issues. Providing informationCSRs provide customers with up-to-date information about products and services. They should maintain a high level of product knowledge to answer customer queries effectively.

UpsellingCSRs may identify opportunities to upsell or cross-sell products and services to customers when appropriate.

Maintaining recordsCSRs keep accurate records of customer interactions and transactions in a CRM system

service representative/ scheduled pt appointments and inbound and outbound calls at least 150 inbound a shift .

09/2022 to Present, Pensacola Florida

Patient careAssisting patients with personal hygiene, such as bathing, brushing teeth, and dressing, and helping them get in and out of bed

Vital signsRecording and reporting vital signs, such as blood pressure and pulse rate, as requested by staff

MobilityHelping patients move around, repositioning immobile patients, and performing basic movement exercises

MealsServing meals and assisting patients with eating MedicationReminding patients to take medications and other nutritional supplements as needed CommunicationAnswering patient calls, communicating patients' questions and concerns to nurses, and communicating important details with doctors and nurses about their patients Patient room careKeeping patient rooms clean, tidy, and hygienic, and managing supplies TransportationSafely transporting patients from their rooms to various areas of the hospital, and assisting patients to and from stretchers

ObservationObserving any changes in the patient's physical, emotional, or mental health EDUCATION

Monroeville County High School

Montgomery Job Corps Center — Certified Nursing Assistant 08/1996 to 05/1999

01/2000 to 09/2001

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