Customer-Focused Team Leader and Problem Solver
Resume:
BRITTANY
JOHNSTON
***********@***.***
Lompoc, CA 93436
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
PROFESSIONAL SUMMARY
SKILLS
• Team player
• Cash handling
• Front End Competency
• Head cashier, cashier training
• Millwork design
• Blueprint interpretation
• Quality inspection
• Inventory management
• Computer-aided design
• Project coordination
• Production efficiency
Customer relationship
management
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• Vendor communication
• Order processing
• Problem solving
• Effective communication
• Team collaboration
• Time management
• Architectural millwork
• Consultative selling
• Expertise in millwork
• Quote preparation
• Material selection
The Home Depot - Millworks Specialist
Lompoc, CA • 03/2022 - 06/2025
WORK EXPERIENCE
Designed customized millwork solutions for various residential and commercial projects.
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Collaborated with contractors to meet project specifications and timelines, ensuring smooth execution.
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Collaborated with contractors to ensure project specifications and timelines were met.
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Trained new team members on millwork techniques and safety protocols to enhance team proficiency.
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• Created sketches of proposed projects for approval by customers. Provided technical support and advice on appropriate millwork applications for customers' projects.
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Assisted in training new team members on millwork techniques and safety protocols.
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Developed sketches of proposed projects for customer approval, facilitating clear communication of design intent.
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Maximized production by going beyond basic job requirements to work with team members, train new workers and enhance efficiency.
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Researched new methods of production in order to improve efficiency in the shop environment.
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Managed inventory of materials needed for millwork production and assembly tasks.
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• Upselling
• Remodeling
• Pricing
• Administrative experience
• Marketing
• Negotiation
• Microsoft Word
• Customer relations managment
• Computer literacy
• Feont end competency
• Retail sales
• Project management
• Renovation
• Merchandising
• Analytical thinking
• Organizational skills
• Sales
• Customer service
• Inside sales
• Outside sales
• Cash register
• Communication skills
• Business development
• High-end sales
• Computer skills
• Interior design
• Product merchandising
Driver's License
CERTIFICATIONS AND
LICENSES
Lompoc, CA • 07/2009
High school graduate
EDUCATION
The Home Depot - Head Cashier
Lompoc, CA • 03/2021 - 05/2022
Facilitated inventory control by counting and organizing warehouse materials.
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Attended weekly meetings with supervisors to discuss progress on ongoing jobs.
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Maintained a clean work environment throughout the project duration.
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Developed templates for complex millwork shapes using computer- aided design software programs.
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Analyzed job orders accurately to determine material needs and labor costs associated with each job.
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• Operated forklifts to pick customer orders in bulk areas. Assisted many customers by advising on merchandise selection and answering lumber-related questions.
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Followed company-established safety policies, in addition to equipment-specific instructions.
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Analyzed work orders to assess workpiece specifications for determining tooling instructions
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Specialized in computer-aided design, creating detailed millwork plans.
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Managed order processing to ensure timely fulfillment of customer requests.
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Contacting vendors to ensure smooth operations for customers' custom designs
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• Processed complex designs and orders
Supervised daily cash handling and ensured accurate cash register operations.
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• Trained new cashiers on customer service and transaction processes. Managed customer inquiries and resolved issues to enhance satisfaction.
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Coordinated cash drawer reconciliations at end of each shift to ensure accuracy and accountability.
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Implemented efficient checkout procedures to streamline customer flow.
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Oversaw inventory management and restocking of merchandise at registers.
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Maintained cleanliness and organization of the cashier area for safety compliance.
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Assisted in scheduling staff to ensure adequate coverage during peak hours.
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Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
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Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
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Coached employees on best practices for handling customer complaints quickly and effectively.
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Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
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Helped customers find specific products, answered questions, and offered product advice.
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Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
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The Home Depot - Cashier
Lompoc, CA • 08/2020 - 03/2021
Monitored register drawers to ensure adequate change was available throughout each shift.
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Oversaw cashier performance to identify strengths and weaknesses in customer service and payment processing.
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Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
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Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
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Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
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Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
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Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
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Monitored checkout counters and self-checkout areas to assist with complex transactions.
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Learned roles of other departments to provide coverage and keep store operational.
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Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
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Processed payments promptly for customers to exceed productivity standards.
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Participated in annual inventory audits to verify stock counts against physical inventories.
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Helped with purchases and signed customers up for rewards program.
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Reviewed weekly financial reports to verify accuracy of store operations and compliance with company guidelines.
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Collaborated with the management team to determine appropriate staffing levels for peak hours.
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Investigated discrepancies between reported sales figures and actual amounts collected at registers.
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Performed merchandising and signage updates during weekly and seasonal promotional changes.
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Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
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Identified opportunities for improving operational efficiency through process optimization initiatives.
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Developed creative solutions for reducing costs associated with managing the cashier staff.
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• Verified customer age requirement for alcohol or tobacco purchases. Evaluated and recommended improvements to the checkout area layout and cashier workflow to increase
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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• Proposed ideas that improved team collaboration and effectiveness. Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
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Achieved high customer satisfaction through effective problem resolution and friendly service.
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Approached customers and engaged in conversation through use of effective interpersonal and people skills.
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Walmart - Overnight cashier
Lompoc, CA • 03/2018 - 07/2018
Circle K - Customer Service Rep
Lompoc, CA • 01/2012 - 08/2014
Prioritized and organized tasks to efficiently accomplish service goals.
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Collaborated closely with team members to achieve project objectives and meet deadlines.
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Contributed innovative ideas and solutions to enhance team performance and outcomes.
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Received recognition from management for delivering outstanding customer service.
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• Processed customer transactions accurately and efficiently. Accepted and processed credit and cash payments, making correct change from cash register drawer.
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Maintained organized checkout area to enhance customer experience.
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Assisted customers with inquiries and product information to ensure satisfaction.
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Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
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• Monitored inventory levels and restocked supplies.
• Greeted customers and provided friendly customer service. Implemented safety procedures to ensure a secure environment for customers and staff.
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• Monitored inventory levels and restocked supplies as needed. Implemented safety procedures to promote a secure work environment.
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• Performed price checks for customers when requested.
• Processed returns and exchanges according to store policy. Resolved customer complaints and provided effective solutions promptly.
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Provided excellent customer service to resolve customer complaints in a timely manner.
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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• Managed inventory levels and restocked shelves regularly. Resolved customer complaints with effective solutions, enhancing overall customer satisfaction.
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Educated customers on promotions and loyalty programs to enhance engagement.
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Developed strong customer relationships to encourage repeat business.
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Developed strong relationships with customers by providing personalized assistance and support.
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Developed positive relationships with customers through friendly interactions.
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Provided exceptional customer service to ensure customer satisfaction.
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Maintained cleanliness and organization of store displays and work areas.
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Collaborated with team members to ensure smooth operation during busy hours.
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Identified opportunities for upselling additional products or services based on customer needs.
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Built strong customer relationships through personalized assistance, fostering loyalty and repeat business.
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• Cash handling
• Cashier
• Register experience
• Managed inventory levels and restocked shelves as needed. Identified upselling opportunities aligned with customer needs to increase product engagement.
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Gathered customer feedback through surveys and used the data to improve customer service.
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• Handled cash transactions at the register with accuracy.
• Served as cashier, processing customer payments efficiently.
• Gained experience operating cash register in retail environment. REFERENCES
Scott, previous co-worker at The Home depot, 951-***-****, The Home depot, known many years
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Tabitha, Previous supervisor at The home depot, 805-***-****, The Home depot, known many years
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Dawn Manning, personal references, 805-***-****, known many years
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• Jeremy, personal references, 805-***-****, known many years References
ADDITIONAL INFORMATION
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