Community-Oriented Customer Care Specialist

DONNA DEL BOSQUE

*** *. **** ******, ********, Texas • 210-***-**** • *****.*********@*****.***

A community centric individual, with an exceptional ability to create genuine relationships and build impactful connections for an organization.

WORK EXPERIENCE

Customer Care Remote Agent 08/2025 - Present

XACT Remote

• Provide remote customer support for clients ordering branded promotional products

• Guide customers through the full order process from inquiry to delivery

• Review and verify artwork, logo placement, and design specifications

• Confirm order details including quantities, pricing, timelines, and shipping information

• Coordinate with internal design and production teams to ensure accuracy

• Serve as the primary liaison between customers and fulfillment partners

• Manage high-volume phone and email communications professionally and efficiently

• Resolve order issues, design adjustments, and delivery concerns promptly

• Maintain detailed records and ensure all order information is accurate before production

• Deliver a positive, solution-focused customer experience that reflects XACT’s standards

• Deliver high-quality remote customer support for clients ordering branded promotional products

• Manage the full order lifecycle from initial inquiry through production and delivery

• Review and verify artwork, logo placement, and design specifications to reduce production errors

• Confirm pricing, quantities, shipping details, and timelines to ensure order accuracy

• Coordinate with internal design and production teams to maintain smooth workflow and meet deadlines

• Serve as the primary liaison between customers and fulfillment partners to ensure clear communication

• Handle high-volume phone and email interactions while maintaining professionalism and efficiency

• Resolve customer concerns quickly, minimizing delays and protecting client relationships

• Maintain detailed documentation to ensure compliance, accuracy, and streamlined order processing

• Contribute to positive customer satisfaction by delivering solution-focused, detail-oriented service

• Handled 50+ customer interactions daily

• Maintained 95%+ order accuracy rate

• Consistently met service-level response times

Child Protective Services 01/2023 - 8/2025

FBSS Caseworker 1115 E. Sinton St. Sinton Tx

• Assess child safety and develop safety plans:

• Determined the level of risk to children and create plans to ensure their safety.

• Provide in-home services:

• Meet with families regularly to provide support, guidance, and monitor progress.

• Connect families with resources:

• Help clients find and utilize available

• Develop and implement treatment plans.

• Maintain contact with clients.

• Stay in regular contact with families to provide ongoing support and monitor progress.

• Maintain accurate and detailed records of all interactions with families and case progress.

• Work with other agencies and professionals:

• Collaborate with law enforcement, therapists, court personnel, and other agencies to ensure a coordinated approach to family support.

• Daily planning and scheduling meetings, visits, etc. Stella & Dot 06/2022 - 01/2023

Ambassador

• Virtual Shows

• Home Shows

• Digital Marketing

• Fashion Wardrobe Specialist

• Personal Shopper

• Customer Service

• Sales

• Inventory

• Creative Planning

TDCJ McConnell unit 04/2018 - 01/2023

Program Specialist Ill (Plant Manager Beeville, Texas

• Oversee department

• Manage inmates

• Planning of Production

• Drafting up Orders

• Inventory guidance

• Hiring

• Leadership guidance

CAbi 10/2020 - 12/2022

Independent Wardrobe Consultant San Antonio / Beeville Texas

• Home Trunk Shows, Closet Audits, Personal Shopper, Fashion Consultant, Digital Marketing, Inventory, Customer Service, Creative Planning

TDCJ, McConnell Unit Prison 12/2011-04/2018

Assistant Plant Manager Beeville, Texas

• Maintained Standard Policy and Procedures

• Offender Training

• Shipment and deliveries

• Oversaw all production lines

Accountant Il

• Accounting/Bookkeeping

• Financials

• Sales Report

• Data entry

• Production being produced

• Maintain communication with vendors

Industrial Specialist Ill

• Ran a production line

• Training of Inmates

• Material handler, Sewing, Flow of Production

Freelance Photography DM 11/2010 - 01/2015

Photographer

• Family, Friends, Weddings, Black and White Style, Creative Style . CAbi 10/2010 - 12/2011

Independent Wardrobe Consultant San Antonio, Texas

• Home Trunk Shows, Closet Audits, Personal Shopper, Fashion Consultant Burlington Coat Factory 08/2008 - 10/2010

Visual Merchandising manager/Key Holder San Antonio Texas

• Strategic Planning, Budget Planning, Scheduling for a staff Of Payroll' Operational Standards, Team Leadership Mentoring, Fixture Placement, Customer Experience Survey, taking photos of completed projects GAP 11/2004 - 08/2008

Customer Experience Manager McCallen, Tx /San Antinio, Tx

• Strategic Planning, Budget Planning, Scheduling, Payroll, Inventory Control, Operational Standards, Team Leadership Mentoring, Audit Compliance, Customer Survey Foley's 01/1999 - 11/2004

Junior Executive Visual Merchandiser Manager Dallas, Tx / San Antonio Tx

• Merchandising Of all departments, Marketing, Involved in construction openings Of new stores. Team Leadership & Mentoring, Mapping, and taking photos of completed projects MBNA 01/1999 - 08/2004

Tele A Marketer Dallas Texas

• Out Going Calls Sales

• Customer Service

Vötre Nom Paris Apparel Mart 11/1996 - 11/1999

Showroom Sales Representative Assistant Manager Dallas Texas

• Managing over 100 territories that were highly value customers, keeping a good relationship with the customer, Model stock Inventory, Posting Of orders and invoices, Merchandising, and Client Control EDUCATION

Associates Of Merchandising Associates of Design in Fashion Merchandising & Design Miss Wade's Dallas Texas • 01/1998

AC Jones High School Beeville Texas • 01/1996

AWARDS & SCHOLARSHIPS

excellent award

TDCJ/MAL

Employee of the month

VOLUNTEERING & LEADERSHIP

CASA Junior Service of Beeville

volunteer

Member

SKILLS

Writing Skills

Time management

Communication Skills

Microsoft Office / Excel / PowerPoint

Administrative Experience

Tech Savvy

Remote Work Experience

Social Media Expertise

Sales

SharePoint

SEO campaigns

Hootsuite

Digital Marketing

Content Strategy

Familiarity with Analytics

• Administrative Experience: Demonstrated proficiency in Microsoft Office applications, effectively managed schedules and documentation, and regularly communicated with team members and clients. Notable achievements include consistent meeting project deadlines and leading weekly team meetings to ensure objectives were met.

• Writing Skills: Authored monthly newsletters for the team, produced clear and concise reports, and handled professional email correspondence to facilitate smooth information flow. STRENGTHS: Achiever, Arranger, Communication, Connectedness, Creative Planner, Developer, Includer, Positivity

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