Epic Credentials Trainer and Healthcare Operations Leader

DARRYL MUNSON

******.*******@*****.***. • 734-***-**** • Belleville, MI 48111

Dear Human Resource Staff,

I am seeking employment within your organization. As a professional who has over 15 years of experience in the healthcare field, eight of those years I have gained extensive knowledge of the EPIC system. I am an Epic Credentialed trainer in Cadence/Prelude

Currently I am employed as a site coordinator for Trinity health system, in this capacity I have gained many skills including budget development, staff supervision, inventory reconciliation, public branding, and crisis management. I have superior critical thinking and problem-solving skills along with outstanding communication abilities that allow me to reach all levels of customers.

As an experienced leader with a demonstrated history of working in the hospital & health care industry, I am also skilled in Customer Service, Business Process Improvement, U.S. Health Insurance Portability and Accountability Act (HIPAA), Microsoft Office, and Microsoft Access. I am also a strong accounting professional with a master’s degree focused on Information Systems from University of Phoenix.

I believe I am a qualified candidate for this position and welcome the opportunity to speak with you further regarding my qualifications. I look forward to you contacting me to arrange an interview. Thank you for your time and your consideration.

Best,

Darryl Munson

DARRYL MUNSON

******.*******@*****.***. • 734-***-**** • Belleville, MI 48111

Management

Key strengths: Critical thinking, Epic trained and strong Leadership skills,

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Trinity Health, Patient Access Services

Coordinator Patient Access – Brighton, MI 2018 to Present

•• Provide day-to-day facility oversight

•• Lead staff on maintaining strong customer service orientation tools

•• Responsible for improving workflow within current and among other Patient Services

•• Participate in the process of hiring new team members

•• Assist manger with evaluating Team members on their performance

•• Actively participate in Team business decisions and recommend solutions

•• Serve as problem-solver and resource person for staff work processes and issues.

•Actively participated in system implementation including process and system enhancement and testing

Henry Ford Medical Group, Business Office

Supervisor – Detroit, MI 2011 to 2018

•• Responsible for the supervision of the Business Operation and assures efficient operational functioning in the areas of billing, reception, computer, and telephone systems, insurance verification, daily cash management, etc.

•• Schedule employees and assures adequate coverage for positions.

•• Assists Manager, Support Services, with the implementation of organization initiatives

•• Facilitate CSR Onboard training for newly hired front desk personnel

•• Facilitate monthly building meetings to inform staff of current initiatives

Coordinator – Dearborn, MI

•• Oversaw the function of the office ie made sure appointments, check-in/out and copays were processed correctly,

•• Supervised 35 Customer Service Representatives,

•• Maintained physician appointment schedules,

•• Helped to develop and implement new office protocols and goals, ie protocols to increase production and efficiency

•• Served as a Timekeeper i.e., approved time off, reconciled and approved time for pay.

Customer Service Representative Leader – Novi, MI

•• Coordinated the work of Clinic Service Representatives,

•• Oversaw patient-representative interactions,

•• Resolved staff conflicts,

•• Composed reports in EPIC and Kronos timekeeper.

EDUCATION & TRAINING

Trinity Health:

•• EPIC Cadence/Prelude Credentialed Trainer 2019 to Present

•• Essential Skills for New Leaders – Trinity Health System 2019 to 2020

Master of Science - Information System July 2017 University of Phoenix

Bachelor of Science – Information Technology July 2014 University of Phoenix

SOFTWARE EXPERIENCE

•• Microsoft Office Suite

•• UKG Payroll Systems

•• EPIC Credentialed Trainer Cadence/ Prelude

Contact this candidate