Customer-Ffocused Retail Team Player with Cash Handling Skills

Eoin Cooke

Kidderminster, DY**

Email: ***********@*****.***

Phone: 075********

Personal Profile

I am a hardworking and reliable individual with experience in retail, customer service, and team environments. I enjoy working with the public and take pride in delivering excellent service. My roles at West Midlands Safari Park and KFC have helped me build confidence in handling transactions, assisting customers, and working under pressure in busy settings. I am keen to develop my skills further in a retail environment where I can contribute to a team and provide a positive customer experience.

Key Skills

●Excellent customer service and communication skills

●Experience handling cash, card payments, and operating tills

●Ability to work effectively in busy, fast-paced environments

●Team player who supports colleagues and contributes to team goals

●Flexible and adaptable — able to switch between tasks as needed

●Stock replenishment and merchandising awareness

●Reliable, punctual, and committed to high standards of work

●Positive attitude and willingness to learn new skills

Experience

B&M Stores - Stourport

Customer service supervisor July 2025 - October 2025

West Midlands Safari Park – Kidderminster

Retail Assistant / Theme Park Assistant February 2024 – September 2024

●Provided friendly and efficient service to customers in gift shops and retail outlets

●Operated tills, processed payments, and handled cash securely

●Assisted with stock replenishment and maintaining displays

●Supported the team during busy periods and ensured a clean, welcoming environment

KFC – Stourport Road

Crew Member October 2023 – February 2024

●Delivered fast and accurate service in a high-pressure environment

●Took customer orders, handled cash, and processed card payments

●Maintained cleanliness and hygiene standards in food and customer areas

●Worked as part of a team to meet customer satisfaction targets

Park Lane Kennels – Wrexham

Volunteer October 2021 – April 2022

●Gained experience in customer interaction while assisting with pet handovers

●Developed communication skills by liaising with visitors and pet owners

●Supported day-to-day kennel operations, demonstrating responsibility and care

Education

Coleg Cambria, Northop September 2022 – June 2023

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Level 3 Extended Diploma in Animal Management - Merit

Coleg Cambria, Llysfasi September 2021 – June 2022

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Level 3 90 Credit Diploma in Animal Management - Pass (Merit in Exotics and Zoology)

●Welsh Baccalaureate Advanced — B

GCSEs

●English Language – 5

●English Literature – 3

●Maths – 5

●Religious Studies – B

●Geography – C

●Science Double Award – C/D

References

Available upon request

Contact this candidate