Operations Leader and Process Improvement Specialist
Resume:
Keith D. Mason (United States Air Force Veteran)
**** ******* **** **** ********, TN 38135
***********@*****.***
OBJECTIVE
To impact your company with a highly productive record of management accomplishments. Areas of expertise include: leading meetings with personnel to build employee motivation and raise their commitment for meeting higher quality and productivity goals; focusing on changes in
operations that improve profitability. Background includes the vision to innovate management strategy and new policies, procedures, methods, and training programs, to ensure that a company's mission and goals are met.
PROFESSIONAL EXPERIENCE
Uber Driver (2017 – Present)
*Provide clients with reliable transportation to a variety of locations
around the Mid-South area.
*Provide superior customer service with a sense of urgency, safety and
kindness.
*Arrive promptly and safely to client’s destination.
*Drive V.I.P.’s to various destinations upon request with knowledge of
the city and efficient routes.
Logistics Manager at AT&T Memphis Distribution Center (2014-2017)
Versant Supply Chain, Memphis, Tennessee
*Assessed daily workload to plan appropriate staffing and supply needs
to ensure maximum productivity.
*Oversaw and actively directed all activities associated with the
processing, production, and fulfillment of orders.
*Communicated and ensured adherence to production specifications,
processes, expectations and goals.
*Recruited, trained, developed, and coached associates and personnel
with regard to operations, performance, and attendance.
*Took disciplinary action as needed, up to and including termination.
*Cooperated with other management and departments to coordinate
operations and activities throughout the facility.
*Practiced continuous improvement efforts with regard to operations,
customer satisfaction, and process execution through the identification
of areas to be improved and the innovation of solutions to identified
problems.
Site Supervisor for Hilton Hotel Corporation (2008 - 2013)
G4S Secure Solutions, Memphis, Tennessee
*Performed daily production shift reconciliation and made necessary
adjustments.
*Made sure that security personnel had a full understanding of their
duties.
*Proficient in prioritizing and managing multiple tasks.
*Ensured that the site was safe and pleasant environment for our
customers at all times.
*Responded to emergency situations as they happened.
Operations Manager (2004 - 2008)
Empowerment Consulting Group, Bartlett, Tennessee
*Managed and directed all aspects of day-to-day operations of this
entrepreneurial venture .
*Provided consulting, counseling and sales for commercial/residential
real estate property.
*Responsible for technicians, subcontractors, controlled project
planning, vendor relations, purchasing and all accounting activities.
Warehouse Supervisor (2001 - 2004)
Michel Distribution Services, Memphis, Tennessee
*Performed daily production shift reconciliation and made necessary
adjustments.
*Set and maintained highest standards of productivity for warehouse
employees.
*Responsible for LTL freight handling and documentation.
*Proficient in prioritizing and managing multiple tasks.
*Skilled in international and domestic shipping.
*Ensured compliance with company policies and procedures.
*Observed packaging operations and inspected containers to verify
conformance to specifications.
Operations Supervisor (1997 - 2001)
First Tennessee Bank, Memphis, Tennessee
*Brought in to take full charge of this innovative profit center that
allowed major financial service companies expedited access to millions
of dollars in incoming receivables.
*Significantly increased the productivity of 47 clerk and team leaders,
through effective leadership, and set new performance benchmarks.
*Instrumental in coordinating and overseeing processes involved with
receiving, shipping, and inventorying of bank products.
*Continually analyze workflow, developed new processes and created
efficiency to allow more production with less manpower.
*Coordinated routing/ route scheduling of pick-ups/ deliveries for bank
drivers
Operations Manager (1996 - 1997)
Trinity Services, Memphis, Tennessee
*Managed and directed all aspects of day-to-day operations of this
entrepreneurial venture.
*Provided consulting, counseling, sales, installations, and services for
commercial/ residential security systems.
*Developed initial business plans, initial budgets, and launched through
effective sales.
Shipping/ Picking Supervisor (1995 - 1996)
Creative Computers, Memphis, Tennessee
*Responsible for over 6000 packages shipped daily.
*Assisted in the start-up of warehouse operations; directed the
implementation of equipment and created shipping/ picking policies and
procedures.
*Assumed control of shipping and picking operations (planning,
scheduling, and purchasing).
*Interviewed, trained, motivated, and supervised personnel.
*Supervised 150 shipping and picking clerks.
Shipping Supervisor (1994 - 1995)
Century Computer Marketing, Memphis, Tennessee
*Directed day-to-day operations of an automated shipping and packaging
department.
*Supervised preparation of documentation/reports associated with
inventory management.
*Prepared, analyzed, and evaluated reports, procedures and policy data.
Sales Representative (1992 - 1994)
AVS / Direct Cable, Memphis, Tennessee
*Marketed telecommunications services in southwestern region of the
United States of America.
*Directed sales presentations to business owners and residential
customers.
*Accountable for inbound and outbound phone calls.
*Winner of several contests, bonuses and awards.
Materiel Management Journeyman (2S051) (1982 - 1992) Air Force (Rank E-4) UNITED STATES AIR FORCE
Established a 10 year history of professional and managerial growth in providing management/supervision of warehousing, transportation and logistic services for the movement and storage of war materials. Involved with strategic planning, decision making and policy revision to improve productivity and quality of operations.
Warehouse Manager
*Supervised operations for over $60M in on hand inventory.
*Prepared and presented comprehensive inventory status briefs to senior
management staff.
*Directed part sourcing and ordering for a 1000 SKU inventory.
*Coordinated receiving, storage, order pulling and shipping phases.
*Developed, trained and provided motivation to work crews and teams.
*Created materials inspection checklist adopted throughout the Pacific
Air Command.
*Scheduled pickup and deliveries and dispatched route drivers.
OTHER EMPLOYMENT INFORMATION
Job Availability Date: Immediately
Citizenship: United States Citizen
Security Clearance: Inactive Top Secret or higher
SKILLS
Computer Skills, Data Entry, Electronic Tracking, Haul Load & Deliver, Inventory Management, Lift Fifty Pounds or More, Mail & Package
Freight, Mail Room, Material Handling, Receiving, Stockroom, Storage, Supplies Maintenance, Track and Trace
EDUCATION
Some College Courses, Logistics (1990 - 1992)
Georgia Military College, Valdosta, Ga.
Some College Courses, Logistics (1990 - 1992)
Community College of Air Force, Valdosta, Ga.
Certificate, Inventory Management (1982 - 1983)
Lowry Technical, Denver, Co.
Contact this candidate