Experienced Customer Service Professional with Security Background

JANNESHA

GARY

Skilled Customer Service Representative

512-***-**** **************@*****.***

Round Rock, Tx 78664

Dedicated agent with a background in Medicaid healthcare partnerships and security-certified operations. I excel at clarifying billing discrepancies and maintaining professional relationships through effective communication and problem-solving.

Experience

Customer Service Representative

Modiv Care Austin, Texas June 2021 — January 2023 Assisted clients with scheduling, managing, and resolving issues related to non-emergency medical transportation

Answered inbound calls, gathered trip details, addressed inquiries, and maintained high standards of customer service.

Unarmed Security Officer

Sunstates Security Austin, Texas January 2023 — December 2023 Monitored premises to protect client assets and identify potential security threats. Observed and reported suspicious activity while managing visitor screening and badge issuance protocols. Customer Service Agent

Tru Green Round Rock December 2023 — April 2025 Resolved customer inquiries and scheduled lawn care appointments through effective communication and logistical planning.

Delivered comprehensive support and expert information regarding specialized lawn care services. Served as a primary liaison between customers and management to ensure high levels of client satisfaction. Customer Service Agent

Ienergizer Austin, Texas November 2023 — April 2025 Managed customer inquiries, processed payments, and resolved complex billing discrepancies to ensure account accuracy.

Managed a high volume of complex customer inquiries by utilizing advanced problem-solving techniques to ensure comprehensive support. This approach resulted in consistently high customer satisfaction scores and strengthened client relationships through professional communication. Customer Service Representative

Texas Medicaid & Healthcare Partnership (TMHP) Austin,TX May 2025 — Present Collaborated with medical providers to clarify billing discrepancies and ensure accurate claim submissions for patient services. By resolving these issues promptly, I secured timely reimbursements and reduced the frequency of denied claims.

Managed high-volume inquiries from healthcare offices regarding coverage and reimbursement protocols. I provided detailed guidance on documentation requirements which led to a significant increase in first-pass claim approvals.

Education

Pflugerville High School, August 2018 — May 2021

High School Diploma

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