Remote Administrative Assistant & Data Entry Specialist

**/**** - ******* ******** ******* Specialist

Express Employment Pro, Gastonia, NC

Interfaces with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicates schedule or stock changes, and manages inbound scheduling requests.

Reports, investigates and resolves (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation followed up with a generated report. Maintains and updates filing, inventory and database systems (manually and computerized).

Works closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes: Support with routing and rerouting of our trucks on a daily/weekly basis. Liaising with all departments and customers on account changes (billing, sales and logistics).

Constantly looking for new ways to better/improve the current administrative process.

01/2023 - 12/2023 Staffing Recruiter

Peak Workforce Solutions/Newbold Services, Greenville, SC Built and maintained a strategic partnership with the client and a talent pipeline that aligned with the client's needs

Corresponded with all applicants via email, text, or phone, scheduled interviews, sent offer letters and provided feedback Retained applicants through counseling on attendance, training and evaluations

Communicated and followed up with Production supervisors and managers on related matters

Updated live spreadsheets and forms/Processed Payroll and I-9 Documents Supervised all manufacturing job orders/Full-cycle Recruiter Attended local recruiting events

Daily 50 Metric KPI along with 15 candidates in back-up pool-mandatory Kendra Ruff

Phone: 704-***-****

Email: **********@*****.***

Objective

Technologically savvy and goal-oriented Administrative Assistant with multiple years of experience in the industry. Driven and motivated to assist organizations thrive. Skilled in prioritizing and completing task independently.

Ability Summary

Excellent Customer Service. Organizational Skills. Dependable Employee. Detail Oriented. Good Written&Verbal Communication. Strong Interpersonal Skills. Problem-Solving Abilities. Medical Terminology. Proficient in Excel. Microsoft Office. Word. PowerPoint. Outlook. Committed High Achiever. Skilled Collaborator. Cross-functional Effective. Solution Oriented. Rapid&Adaptive. Goal- Oriented. Purpose Driven. Team Player. Ambitious. Training and Development. Time Management. Decisive Skills. Analytical. Active Listener. Accountable. Ethical. Professional. Familiar with different systems: Next-Gen, Epix, Solve, Excel, Citrix, Cure-MD, Outlook, Zoom, Teams, Epay, Kron-os, Indeed, Linked-In, Trak star, In-design and UKG.

Employment History

07/2020 - 07/2023 Transitional Housing Property Manager Vision Seekers, Shelby, NC

Prepared and processed lease agreements and other leasing-related documents.

Verified income, assets and household composition prior to move in and at the current tenant's annual re-certification date. Maintained accurate and up-to-date records of leasing activity and occupancy rates.

Worked with the property management team to ensure that all units are prepared for move-in and move-out.

Managed the leasing process from start to finish, including marketing, showing, and leasing units.

Responded to inquiries from potential tenants via emails, phone calls and in-person.

Conducted tours of the properties and highlighted the features and amenities.

Followed-up with potential tenants and provided excellent customer service throughout the leasing process.

08/2021 - 05/2022 Remote Data Entry Support Specialist Medical Edge Recruitment, Spring, TX

Answered telephones lines on-site at LHD and provided community support Scheduled appointments for community members to receive the vaccine Prepared registration packets and education forms

Scanned and uploaded documentation into LHD or DHHS systems Collected demographic/personal information and consent forms from individuals

Assisted with directing individuals to different site stations Entered patient data into the local health department database system Copied data onto multiple Excel Spreadsheets

07/2016 - 11/2020 Certified Nursing Assistant (CNA) Recruiter Tema Health Care, Monroe, NC

Recruited and On-boarded Certified Nursing Assistants for home health care settings, ensuring a high level of care

Provided basic care and helped with activities of daily living such as bathing, grooming, toileting, repositioning, transferring, etc. Also performed Trach, Suction, and Oxygen care.

Scheduled and transported patient to all doctor's appointments. Measured and recorded vital signs daily for patient progress. Implemented patient safety while dispensing or administering medication. Planned and coordinated meals based upon diet.

Maintained records of patients progress and reported any negative or unusual observations to supervisor.

General High School Curriculum

High School Equivalency Diploma

Cleveland Community College, Shelby, NC

06/2019 Administrator A.I.T

Central Piedmont Community College

Education History

Occupational Licenses, Certificates and Training

None Specified

References Available on Request

Honors & Activities

Additional Information

Detailed References

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