People-Driven Customer Service Leader

Heather Williams

Tullahoma, TN ***** +1-931-***-**** ******************@*****.***

Professional Summary

Detail-oriented Head Customer Service Representative with 2+ years of experience in retail and food service industries, specializing in customer satisfaction and team management. Proven ability to enhance customer retention through effective training and development initiatives. Demonstrated leadership in supervising staff and managing operations, consistently driving performance and ensuring a positive customer experience. Willing to relocate to: Tullahoma, TN - Manchester, TN - Winchester, TN Work Experience

Head Customer Service Representative

Fivebelow Tullahoma, TN

November 2023 to January 2026

Open/close/register/Mercedes/stock/clean/help customers find their wants/needs/up sale/train. Manager Level 2

Domino's Tullahoma, TN

January 2018 to October 2021

Computer work/food orders/bank deposits and dropoffs/inventory/ answer phones/make pizzas/ handle shifts/ train/ cashier/clean

Education

Medical billing and cosing (College)

University of Phoenix Remote

April 2011 to August 2012

Skills

Computer Communication skills Customer retention Supervising experience Cashier Team management Leadership Training & development Customer service

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