Office Assistant with 6 Years of Clerical Experience
Resume:
Shemeika Lang-Jones
Houston, TX *****
**********@*****.***
"Nothing in the world is worth having or worth doing unless it means effort, pain, difficulty I have never in my life envied a human being who led an easy life." - Theodore Roosevelt. Office assistant with six years of experience, looking for a position in the clerical field. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Empyrean Benefit Solutions, LLC - Houston, TX
April 2021 to Present
• Answer customer questions.
• Assists customers effectively by solving customer disputes.
• Provides customer additional information or explain services.
• Discuss products offered and ensures customer satisfaction. Front Desk Receptionist
Houston Food Bank - Houston, TX
February 2019 to March 2021
• Dealt with unhappy or belligerent customers with a calm voice and manner.
• Answered caller or visitor inquiries on a huge variety of topics.
• Worked with POS systems for customer transactions as needed.
• Maintained well-groomed appearance as a company representative to reflect professional demeanor.
• Learned titles and job duties of all staff members so calls could be directed accurately, cutting down on customer frustration at multiple transfers.
• Issued visitor passes as required by office policy -- and recognized when a visitor should not be allowed access to interior offices.
Caregiver
Prime Time Home Health Services Inc - Houston, TX
May 2013 to September 2018
• Collaborated with other team members and care providers to assess a patients' health status and determine a course of action.
• Educated patients regarding their procedures or treatments.
• Assembled, operated, cleaned and properly stored medical equipment and accessories.
• Assisted doctors and other care providers with any tasks that they needed done.
• Communicated clearly and effectively with patients regarding their appointments and their health concerns.
• Kept in strict compliance with HIPAA standards and all patient confidentiality regulations. Office Assistant
Advanced Medical Systems - Stafford, TX
June 2004 to August 2010
• Established and maintained professional business relationships and contacts between clients and company personnel.
• Protected confidential company records.
• Inventoried and inspected office equipment and supplies, requisitioned new products and scheduled maintenance for malfunctioning equipment.
• Provided front and back office assistance.
• Reviewed, updated and verified client files.
• Reviewed time sheets for accuracy and entered them into payroll. Education
Diploma in Interdisciplinary Studies
Houston Community College - Houston, TX
May 2020
Hastings High School - Houston, TX
May 2005
Skills
• Data entry
• Typing
• 45 wpm
• Microsoft office
• Documentation
• Personal Care
• Home Health
• Direct Care
• Care Giver
• HIPAA
• Meal Preparation
• Senior Care
• Home Care
• POS
• Medication Administration
• Vital Signs
• Clerical Experience
• Laundry
• Cooking
• Patient Care
• Hospital Experience
• Medical Terminology
• Cleaning Experience
• Dementia Care
Assessments
Home Health Aide Skills — Proficient
November 2020
Providing care to patients in a home setting
Full results: Proficient
Filing & Organization — Familiar
December 2019
Arranging and managing information or materials using a set of rules. Full results: Familiar
Data Entry: Attention to Detail — Proficient
September 2019
Maintaining data integrity by detecting errors.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Intermediate Typing Skills (45 WPM) • Microsoft Office Suite • Data Entry
• Client and vendor relations • Documentation and reporting • Innovative decision-making
• Communication and people skills • Excellent communication abilities • Adaptability to business needs
Contact this candidate