Results-Driven Appointment Setting Specialist

Michael J. Brauer

***** ****** ****, ********, ** 78109

H: 210-***-**** E: ************@*****.***

Professional Summary

Resultsdriven Appointment Setter and Lead Generation Specialist with extensive experience in outbound calling and relationshipbased selling. Highly skilled in building rapport quickly—often within the first 30 seconds of a call—and delivering exceptional customer experiences. Proven ability to identify customer needs, uncover short and longterm opportunities, and nurture prospects into qualified appointments. Detailoriented, proactive, and known for successfully managing high call volumes while maintaining accurate data and strong professional relationships. A peoplefocused communicator who consistently contributes to sales growth and team success.

Key Skills

Warm and cold calling

Outbound prospecting

Rapport building and relationship selling

Lead generation and qualification

Customer service excellence

Brand representation and promotion

Data verification and CRM accuracy

Professional Experience

Appointment Setter / Telemarketer

Unison Infrastructure of Denver, CO May 2021 – April 2026

Scheduled phone, text, and email appointments for managers to present and discuss wireless lease purchase opportunities.

Consistently ranked as the #1 or #2 producer on the team for attended appointments throughout entire tenure.

Collaborated closely with team members to build client rapport and foster a positive, high-morale work environment.

Appointment Setter / Telemarketer

JaniKing of San Antonio January 2020 – December 2020

Scheduled free onsite consultations between prospective clients and sales representatives

Drove sales objectives by effectively communicating service value during outbound calls

Collected and analyzed customer information to assess needs and opportunities

Coordinated appointments based on sales representatives’ calendar availability

Reengaged previous clients and contacted new prospects to offer tailored services

Delivered consistent, highquality customer service through telephone communication and followups

Managed high volumes of daily outbound calls while maintaining accurate records

Utilized email followups to support appointment setting

Consistently generated 3–5 qualified leads per day

Appointment Setter / Telemarketer

Vanguard Cleaning Systems – San Antonio, TX January 2006 – December 2019

Set free consultations between prospective clients and sales representatives at client locations

Supported company sales goals through knowledgeable and persuasive outbound calling

Gathered customer details to identify service requirements and sales opportunities

Scheduled appointments based on representatives’ availability across multiple calendars

Conducted followups with existing and potential clients to promote services

Maintained a high level of customer satisfaction through professional phone engagement

Handled large volumes of outbound calls daily with strong attention to detail

Used email communication to supplement calling efforts

Consistently produced 3–5 new customer consultations per day

Education

Bachelor of Business Administration (BBA), Marketing

Southwest Texas State University – San Marcos, TX

Accomplishments

Top Telemarketer companywide (Lower 48 States & Canada) – 2009

Recognized as a Top Telemarketer for eight consecutive years

Multiple awards for outstanding customer service

Consistently earned meritbased pay increases throughout my career

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