Housekeeping Supervisor with 4+ Years Leadership Experience

Jhonell Tower

Smyrna, GA ***** 207-***-**** ************@*****.***

Professional Summary

Dedicated and results-oriented Housekeeping Supervisor with 4+ years of leadership experience in resorts, hotels, and spas across the U.S. and Jamaica. U.S. Permanent Resident with full work authorization, seeking a long-term supervisory role. Recognized for leading high-performing teams, maintaining outstanding cleanliness standards, and consistently improving guest satisfaction in fast-paced environments.

Skills

● Team Leadership & Staff Training

● Quality Inspections & Quality Control

● Guest Satisfaction & Service Excellence

● Sanitation & Safety Standards

● Inventory & Cost Control

● Scheduling & Staff Motivation

● Problem Solving & Conflict Resolution

● Attention to Detail

● Verbal & Written Communication

Professional Experience

Housekeeping Supervisor

Bahia Principe Grand

Runaway Bay, Jamaica

January 2024 – October 2024

● Led a team of 25+ housekeepers in a large luxury resort, consistently achieving guest cleanliness satisfaction scores

● Conducted daily quality inspections of rooms and public areas, resulting in zero critical findings during brand audits.

● Trained and mentored new team members, significantly reducing turnover and improving service efficiency.

Housekeeper

Callaway Gardens Resort & Spa (H2B work visa)

Pine Mountain, GA

March 2023 – December 2023

● Clean and sanitize guest rooms and suites to the highest standards

● Make beds, change linens, and replace towels according to hotel standards

● Replenish guest room amenities (shampoo, soap, coffee, water, etc.)

● Respond to guest requests in a timely and professional manner

● Follow proper chemical handling and safety procedures Inspector

Renaissance Hotel & Spa (H2B work visa)

Montgomery, AL

March 2022 – December 2022

● Executed 100+ detailed room and suite inspections per week, maintaining 98% compliance with brand cleanliness standards.

● Identified training gaps and provided targeted coaching that improved overall team inspection scores by 22%.

Housekeeping Supervisor

Howard Johnson (H2B work visa)

South Portland, ME

March 2021 – December 2021

● Supervised housekeeping operations successfully, handling peak seasons with limited staff.

● Reduced guest complaints related to cleanliness by 35% through proactive inspections and team accountability.

Education

● GED

April 26, 2026

● Cisco Certificate in Information Technology

Stony Hill HEART Academy, 2013 – 2014

● York Castle High School

(6 CXC Subjects), 2008 – 2012

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