Customer Service Expert with 25+ Years Experience

SUMMARY

SKILLS

EXPERIENCE

LAJUAN

ANIMASHAUN

832-***-**** • ****************@*****.*** • Houston, TX 77077 Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Appointment scheduling

Policy review

Document management

Call center procedures

Active listening

Technical troubleshooting

Professional telephone demeanor

Dispute resolution

Typing 40 wpm

Customer Service Representative

Elevance Health Houston, Texas Oct 2022-Aug 2025 Educated members on health plan options and benefits effectively. I located and scheduled appointments.

I reviewed claims ( co -payments ; deductibles and co - insurance . I updated insurance changes to members plan.

Loan Review Analyst /Mortgage Customer Service Representative Sourcepoint Mortgage Houston, Texas Jun 2020-Feb 2022 Communicated with clients to gather additional required documentation. I ensured all documents were accurate and complete. I entered information on Excel spreadsheet.

I contacted title companies and loan officers to complete documents. Loss Mitigation Specialist

Reverse Mortgage Solutions Houston, Texas Jun 2018-May 2020 Educated clients on options for avoiding foreclosure and maintaining homeownership. Assisted with Short sales ; deed in lieu processes. Reached out to borrowers to discuss status and loan work out options. Informed borrowers with information related to mortgage, products and services being offered. EDUCATION AND TRAINING

CERTIFICATIONS

Medical: Medical Assistant

Houston Community College Houston, TX Mar 2003 GED

Westbury High School Houston, TX Aug 2000

I received a certificate in Medica

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