Experienced Customer Service Professional with Leadership Skills

JARYE WILLIAMS

Houston, TX *****

+1-737-***-**** *********@*******.***

PROFILE

Dedicated customer service professional with extensive experience providing exceptional support and creating positive customer experiences. Skilled in problem-solving, conflict resolution, team leadership, and communication. Proven ability to manage escalations, support clients efficiently, and contribute to overall customer satisfaction in fast-paced environments.

Goodwill – Support Representative

August 2013 – February 2017

-Answered customer calls and resolved concerns quickly and professionally.

-Maintained quality control and customer satisfaction records.

-Assisted with layaways, returns, and standard checkout transactions.

-Added measurable accomplishments, such as sales growth, customer satisfaction, profitability increase, or others. Banana Republic – Overnight Stock Lead (temporary/ seasonal)

May 2017 – September 2018

-Led overnight stock teams and supported merchandising efforts according to company presentation standards.

-Received shipments and distributed merchandise efficiently and accurately.

-Ensured store appearance met company guidelines and expectations.

Tuesday Morning – Key Holder (cashier supervisor)

January 2019 – December 2020

-Supervised and managed teams of eight or more employees during daily operations.

-Assisted customers with escalations, returns, and complex service concerns.

-Managed opening and closing procedures, including bank deposits and overnight stock coordination.

-Helped maintain store organization and operational efficiency.

Comcast – Customer Service Representative

January 2021 – August 2024

-Assisted customers with enrolling in various service plans and packages.

-Provided troubleshooting support for modems and

connectivity issues to restore services promptly.

-Delivered high-quality customer service while handling inbound and outbound communications.

EDUCATION

• Manor High School - Manor, TX: High school diploma - 2012

• Texas Southern University - Houston, TX: some college (1.5) - 2012-2013 SKILLS

• Active listening and empathy

• Clear verbal and written communication

• Problem-solving and analytical thinking

• Conflict resolution and de-escalation

• Team and store management

• Decision-making and creative solution development

• Customer support and satisfaction

• Inbound and outbound call handling

COMMUNITY INVOLVEMENT

• Participated in community clean-up initiatives and local events

• Volunteered at local food banks and summer camps

Contact this candidate