Experienced WFH Call Support Pro with 20+ Years IT/CS Support

GREGORY C. MILLER

202-***-**** Baltimore, MD ****1

*********@*****.***

PROFESSIONAL PROFILE

A progressive professional with 20+ years of experience in information systems including computer training and customer support. Seeking to contribute my experience, skills and expertise to a position that will offer me advancement potential. Will work as an individual contributor or a member of a team. Possess communication and presentation skills.

CORE STRENGTHS & INDUSTRY KNOWLEDGE

● Team Leadership & Motivation

● Project Management

● Proficient in Microsoft Office Applications

● Certified Microsoft Digital Literacy Expert

● Time Management & Prioritization

● Technical Support and Problem Solving

● Training

● Professional & Excellent Time Management

PROFESSIONAL EXPERIENCE

University of Maryland Medical System Baltimore, MD Communications Administrator 09-2024- Present

• Possess the ability to perform in a highly stressful environment.

• Possess the general knowledge of various software programs to include MS Office Applications.

• Possess the ability to handle multiple communication channels while multi-tasking

• Possess the ability to handle confidential information. NuWave Health Services Baltimore, MD

Computer Services 7/2022 – 08-2024

• Responsible for computer training.

• Manage computer lab.

• Provide basic administrative functions for company participants. Rising Star Ideas, LLC Columbia, MD

Consultant / Social Media Expert 7/2015 – 7/2022

• Create social media content consultant for customer’s blogs and other website assignments.

• Provide personalized training and product demonstrations to clients based on a needs analysis.

• Manage client satisfaction and retention of clients to ensure repeat business. Teradata, Incorporated Washington, D.C.

Senior Presales Consultant 11/2012 – 6/2015

● Supported 3 Account Executives by providing technical knowledge and account support.

● Responded to Requests for Information (RFI) and Requests for Proposals (RFP).

● Managed and supported Proof of Concept (PoC) engagements.

● Sold Teradata’s Cloud Offering to federal agencies. Embarcadero, Incorporated San Francisco, CA

Presales Engineer 8/2011 – 10/2012

• Supported 2 Account Executives to obtain quarterly quota numbers for 3 federal agencies.

• Addressed new prospects on how product (ER Studio) would support Master Data Management initiatives.

Syncsort, Incorporated Newark, NJ

Presales Engineer 4/2010 – 5/2011

● Supported the federal sales team for civilian and intelligence communities.

● Managed and conducted software Proof of Concept (PoC) engagements.

● Addressed how tool would support prospect’s Master Data Management initiatives.

● Introduced methodology to allow product to coexist with the agency standard data integration.

● Increased professional services revenue by 70% by uncovering additional projects within territory where product could be used.

Micro Focus Rockville, MD

Senior Presales Engineer 5/2008 – 6/2009

● Duties included coordinating presales activity with systems integrators and partners.

● Average sale totaled over $900k which included license and consulting revenue.

● Provided existing customer support and located prospects with application modernization.

● Conducted technical presentations, product installations and proof of concepts when needed.

● Completed responses to (RFI) request for information that were received from sales support management and worked with other departments within Micro Focus to improve technical support and development of future product enhancements and training.

● Interfaced with executive-level federal agency personnel, software engineers and system integrators for federal agencies with sales over $900,000.

● Approached prospect or customer utilizing a solution selling methodology with the average combined product and services sale over $900,000.

EDUCATION

M.B.A., Finance, University of Detroit Mercy, Detroit, MI B.B.A., Information Systems Management, Howard University, Washington, D.C. Career Readiness Program- UMMC – NOVEMBER 2023

VOLUNTEER EXPERIENCE

University of Maryland Medical Center- NOVEMBER 2023

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