versatile Customer Service Leader with 15+ yrs Experience

BRYTANI

MAYFIELD Avon, IN 317-***-****

*********.********@*****.***

I would be an exceptional addition to your team. I excel at many things. I go above and beyond at every opportunity and take great pride in my work. I look forward to the opportunity to meet with you; to get to know each other further. Thank you for your time and consideration.

SKILLS

Managerial & Administrative

Sales & Marketing

Critical Thinking & Problem solver

Multi-line phones

Dependability & learn quickly

True Listening

Bookkeeping, Cahier & Filing

Exceptional communication

Self-Starter & Detail oriented

Opera, Fosse, Pms system & ten key

Handling complaints with professionalism and poise Word, Windows, Excel, Microsoft Ofice,Excel plus so much more.

EXPERIENCE

Auditor/ Executive Guest Services Wyndham (2024-2026)

With over 400 Rooms and at least 35,000 square feet of meeting/Ballroom space. Our Absolute, Hot Spot, always had some event, Tournament, Concert and of course The Famous Indy 500 and all that comes with that the whole month of May. So, always something to do to keep you busy or to help get everything organized, snags fixed and running smoothly.

I am Guest relations, problem handler,schedule shuttle as well as guest's arrivals. Check in and out, handle all forms of payments, reimbursements and much, much more. I contact housekeeping or maintenance; whichever department needed when guests reportproblems as well as logging the information in all systems. Data entry and record keeping as needed. Go above and beyond to make their stay a memorable experience

CUSTOMER SERVICE SPECIALIST

HOLIDAY INN CLEARWATER,FL (2020–2024)

I am Guest relations, problem handler,schedule shuttle as well as guest's arrivals. Check in and out, handle all forms of payments, reimbursements and much, much more. I contact housekeeping or maintenance; whichever department needed when guests reportproblems as well as logging the information in all systems. Data entry and record keeping as needed. Go above and beyond to make their stay a memorable experience

GUEST EXPERIENCE SUPERVISOR/ EXECUTIVE GUEST RELATIONS/ ADMINISTRATIVE ASSISTANT/ AUDITOR

HOLIDAY INN EXPRESS & SUITES COLUMBUS, IN 2017–2019

I handled all feedback! Complaints as well as praises with professionalism and poise.I Guest Experience Supervisor/ Executive Guest relations, problem handler as well as solver. I assisted the sales director in brainstorming new ideas for Data entry, handled payments,reimbursements bringing in groups, businesses and repeat guests. ldeas for score boosting and loyalty appreciation, acknowledgment and

CALL CENTER/ADMINISTRATIVE Greet, register and document everything said or needing done.fix any discrepancies. Change denomination as needed. Fill in for Supervisor as needed.

AEGIS JOPLIN, MO 2004 –2006

Western Union / Take calls, transfer money as well as exchange money for different currencies. Answered any questions and Verify all forms of payment.

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