Property Management-Affordable Housing -Customer Service

Francine Milner

951-***-**** *********@*****.***

Professional Summary

Dynamic and results-driven Property Management Professional with 8+ years of progressive leadership experience overseeing residential communities, supportive housing, leasing operations, financial administration, compliance, and team supervision. Proven ability to increase occupancy, improve collections, manage budgets, lead staff, coordinate vendors, and build strong resident relationships. Recognized for operational excellence, organization, problem-solving, and delivering high-quality service while maintaining regulatory compliance and profitability. Experienced in affordable housing, supportive housing, community operations, and property management systems.

Core Competencies

Property & Community Management

Operations Leadership

Occupancy Growth & Leasing

Budgeting & Financial Oversight

Rent Collections & Accounts Receivable

Affordable / Supportive Housing Operations

Move-In / Intake / Recertification

Staff Supervision & Training

Vendor Management & Contracts

Resident Relations & Retention

Fair Housing & Compliance

Yardi Property Management Software

Banking & Invoice Processing

Process Improvement

Conflict Resolution

Administrative Leadership

Professional Experience

Community Manager

Abode Communities 10/2023 – 02/2026

Managed daily operations of a newly opened 88-unit Permanent Supportive Housing (PSH) community.

Led successful lease-up and building opening processes from launch to occupancy.

Oversaw all initial intake, resident move-ins, annual recertifications, and compliance documentation.

Managed rent collections, resident ledger updates, and financial input processes.

Processed vendor payments, invoices, and online banking transactions through AvidXchange (Advix).

Served as primary point of contact for vendors, visitors, contractors, and service partners.

Supervised onsite staff and coordinated daily workflow operations.

Maintained administrative systems, reports, resident files, and community communications.

Ensured supportive housing operations aligned with organizational and regulatory standards.

Assistant Property Manager

Mobile Community Management Co 01/2021 – 10/2023

Managed day-to-day operations of a 717-resident community, supporting staff, budgets, leasing, and resident services.

Increased occupancy to 96%+ while consistently exceeding collection and revenue goals.

Oversaw accounts receivable, delinquency management, and weekly corporate reporting.

Managed annual budgets and controlled operating expenses.

Coordinated renovation projects including bids, permits, contracts, and vendor oversight.

Averaged 19+ leases monthly while increasing occupancy nearly 30%.

Approved applications, renewals, inspections, notices, and lease enforcement actions.

Managed facility rentals for three event halls including scheduling and deposits.

Ensured compliance with Fair Housing, ADA, and company policies.

Property Manager / Compliance Manager

Deep Green Property Management 08/2018 – 11/2019

Directed daily operations, leasing, compliance, and financial management for multi-unit residential properties.

Achieved and maintained 87% occupancy through leasing and retention strategies.

Managed rent collections, deposits, budgeting, and financial reporting.

Processed applications, credit checks, third-party verifications, and compliance files.

Coordinated maintenance, landscaping, repairs, and renovations.

Reduced delinquencies through collections efforts, notices, and legal coordination.

Exceeded profit goals by 17% through cost control and process improvements.

Assistant Property Manager

John Stewart Company Los Angeles, CA 03/2018 – 08/2018

Supported leasing, operations, marketing, and tenant relations.

Conducted interviews, processed applications, and handled accommodation requests.

Prepared management reports and analyzed revenue/expense variances.

Coordinated vendors, repairs, security, and maintenance operations.

Community Manager

FPI Management, Inc. Los Angeles, CA

Property Manager / Resident Manager

SRO Housing Corporation Los Angeles, CA

Education

Ashworth College

Property Management

Contact this candidate