Supervisor/Lead

Michael Williams

White Haven, PA ***** +1-570-***-**** ***********@*****.***

Professional Summary

Efficient and experienced team lead with 10+ years of experience in managing daily operations, training and supervising crew members, and ensuring compliance with safety regulations. Proven skills in inventory control, quality control, and customer service. Possesses certifications in forklift operation and CPR. Work Experience

Team Lead

Berry Global, Inc Mountain Top, PA

December 2012 to Present

• Led a team of 20 crew members in daily operations, ensuring adherence to project timelines and quality standards

• Trained new crew members on job responsibilities, safety protocols, and company policies

• Monitored work progress and provided guidance to ensure tasks were completed accurately and within deadlines

• Implemented effective communication channels between crew members, management, and other stakeholders

• Maintained accurate records of materials used, equipment maintenance logs, and daily production reports

• Ensured compliance with all safety regulations by conducting regular inspections and enforcing proper use of personal protective equipment (PPE)

• Resolved conflicts or issues among crew members promptly to maintain a positive working environment

• Performed quality control checks on completed work to ensure it met client expectations

• Conducted regular site inspections identifying potential hazards or violations in accordance with safety regulations. Implemented corrective actions when necessary

• Maintained accurate documentation of project progress including daily logs work orders and material usage reports

• Supervised a team of 20 crew members overseeing their work performance providing feedback and coaching as needed Bar Manager

Azul Loung Jim Thorpe, PA

April 2011 to December 2012

• Managed inventory and ordering process, ensuring optimal stock levels and minimizing waste

• Trained and supervised a team of 10 bartenders, providing guidance on drink preparation techniques and customer service

• Maintained cleanliness and organization of the bar area, adhering to health and safety regulations at all times

• Collaborated with kitchen staff to create food pairing recommendations for customers, enhancing overall dining experience

• Provided outstanding customer service by promptly greeting guests, taking accurate orders, and delivering drinks in a timely manner

• Effectively handled cash transactions using POS system while maintaining accuracy in balancing cash drawer at the end of each shift

• Resolved guest complaints or concerns promptly and professionally to ensure high levels of satisfaction were maintained

Line Cook

Pepperjacks Jim Thorpe, PA

April 2009 to April 2011

Education

High school diploma

Crestwood High School White Haven, PA

June 2011

Skills

English Kitchen Experience Manufacturing Assistant manager experience Cooking Time management Leadership Team management Quality Control Cash Handling Organizational Skills GMP Inventory Control Communication skills Supervising Experience POS Cleaning Experience

Certifications and Licenses

Forklift Certification

December 2012 to October 2024

Forklift Certification renewal every 4 years.

CPR Certification

June 2017 to June 2019

ServSafe

April 2011 to December 2012

Driver's License

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