Senior Technical PM / Scrum Master with 20+ Years Experience

Ghassan Kiami

Boston, MA 617-***-**** *******@*****.*** LinkedIn Profile

Summary

Experienced Certified Technical PM/Scrum Master with over 20 years of experience in IT and a proven track record of delivering complex, enterprise-scale solutions in the insurance sector. Expert in agile transformation, team coaching, and cross-functional collaboration with a strong technical foundation. Adept at aligning technology initiatives with business goals, accelerating delivery cycles, and fostering a culture of continuous improvement.

Skills

Agile Methodologies: Scrum, Kanban, SAFe.

Coaching and Facilitation: Agile coaching, risk mitigation planning, team building, ability to lead

Stakeholder Management: Strong communication skills for managing expectations and fostering relationships with stakeholders

Servant Leadership: Servant Leader with focus on removing impediments, conflict management and promoting a collaborative team environment

Agile Project Management Tools: Jira, Jira Align, Confluence, Miro, Agile Metrics Visualization

Software Development and Technical Background: JQL, SQL, VB.NET, C#, ASPX.NET, HTML, JavaScript, SDLC, CI/CD, DevOps

Professional Experience

FIDELITY INVESTMENTS, Boston, MA

Project Delivery Manager (06/2025 – Present)

Lead cross-functional development teams, providing coaching, guidance, and performance support.

Facilitate agile ceremonies

Coordinate technical work across developers, QA, architects

Manage projects through full lifecycle, ensuring milestones and commitments are met.

Drive release planning, prioritization, and align delivery to business priorities

Build strong partnerships with business leaders and vendors to align technology delivery with needs.

Act as liaison between business and technical teams to ensure clear priorities and communication.

Recommend process and capability improvements to enhance efficiency and delivery outcomes.

Serve as escalation point; resolve blockers and manage team and project priorities.

Coordinate with architects and tech leads to align work with standards and strategy.

Stay current on emerging technologies and promote best practices across teams.

Communicate project updates and risks to senior IT and business leadership.

INTACT INSURANCE SPECIALTY SOLUTIONS, Canton, MA

Principal Scrum Master (03/2015 – 01/2025)

Managed multiple cross-functional teams in the successful delivery of software projects, achieving 95%+ sprint completion rate and improving teams’ velocity.

Collaborated with Product Owners to ensure clear backlog prioritization and alignment with business goals to help with product planning and product roadmap.

Coordinate technical work across developers, QA, architects

Led release management efforts, ensuring timely delivery of sprint goals

Supported technical planning by collaborating with developers to ensure solutions aligned with enterprise standards and roadmap objectives.

Resolved cross-team impediments that could affect program-level progress.

Drove Agile maturity across teams by implementing Scrum best practices and leading Agile ceremonies

Reduced production incidents by 35% through proactive backlog refinement and collaboration with developers and testing teams.

Coordinated and managed dependencies between teams, ensuring smooth delivery of large initiatives.

Crafted and delivered the Agile Fundamentals training curriculum. Support training for all IT employees.

Leveraged expertise in Information Technology to enhance the efficiency of software development projects.

Technical Consultant and Team Lead (09/1999 – 03/2015)

Managed a team of 6 software developers and QA engineers in the research, solution design, development, performance testing, and project delivery, troubleshooting, improving client operational efficiency by up to 20%.

Served as the primary liaison between the technical team and external clients, translating complex technical concepts into understandable terms and ensuring alignment with business objectives and industry standards.

Led the planning, execution, and delivery of projects, consistently meeting or exceeding deadlines and budgetary constraints.

Conducted in-depth technical consultations and analyses to identify client needs and recommend tailored solutions, leading to a 30% increase in customer satisfaction.

Mentored junior team members, providing guidance on technical best practices, problem-solving, and career development, reducing team turnover by 80%.

Oversaw the integration of new technology trends and innovations into solutions, ensuring the company maintains a competitive edge in the market.

Prior Experience

INTELLUTION, Norwood, MA

Senior Software Developer and Technology Lead

XL CONNECT, Waltham, MA

Senior Software Developer

EDWARDS HIGH VACUUM INTERNATIONAL, Wilmington, MA

Software Developer

MICROSOFT, Waltham, MA

Software Support Engineer

Education

Certified Scrum Master, Credential ID 994772

Bachelor of Science (BS), Computer Science

Lebanese American University, Byblos, Lebanon

Computer Systems Specialist Certification

Northeastern University, Boston, MA

Certificate in Project Management

Boston University, Boston, MA

Languages

English, French, Arabic, Spanish

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