Multilingual Administrative Specialist with Real Estate Experience

Linda Galvan

Tucson, AZ *****

*********@*****.*** – 725-***-****

To obtain a challenging position where my experience will contribute to the success of your organization along with my customer service skills, bilingual abilities, office experience and persistence. WORK EXPERIENCE

Administrative Assistant

Faranesh Real Estate and Property Management - July 2024 to July 2025 Las Vegas, NV

● Handle a busy phone system, ensuring calls are directed promptly and efficiently.

● Serve as a knowledgeable resource for inquiries regarding property listings, appointments, and general information.

● Sort and distribute mail, packages, and faxes to the appropriate recipients.

● Draft and send professional emails on behalf of the office.

● Maintain an organized filing system for physical and digital documents.

● Arrange for the maintenance of office equipment, such as printers and copiers.

● Manage inventory of office supplies and place orders as needed.

● Provide administrative support to real estate agents and staff, such as preparing documents, reports, and presentations.

● Conduct research and gather information as requested.

● Collaborate with other administrative personnel to streamline office operations.

● Coordinate property showings, ensuring all necessary arrangements are made.

● Proficiently navigate real estate software, Multiple Listing Service (MLS) systems, and office productivity tools.

● Stay up to date with technological advancements and industry-specific software. Loss Mitigation Specialist

Evergreen Bank- May 2023 to July 2024 Reno, NV

● Review and analyze preliminary title work, and review required Loss mitigation procedures and policies.

● Uses effective loss prevention techniques to collect on all units financed.

● Corresponds with members in early and late-stage delinquency verbally and/or in writing to obtain financial information and documentation on delinquent loans and to discuss loss mitigation options.

● Audit and analyze loan application, financial statements, credit report, home appraisal, title search, deed, certificate of title, note and other loan servicing documentation to ensure the loan approval decision followed approved policies and procedures, ownership is properly documented and lien position is secure before proceeding with legal action.

● Review borrowers' information to determine eligibility for loss mitigation assistance and recommend debt counseling agencies as appropriate.

● Monitor member obligations such as making trial plan payments and then prepare documents necessary such as forbearance, deferral, modification, deed in lieu or voluntary repossession agreements to avoid the repossession actions.

● Understands private education guidelines, reporting and collection procedures and engages with vendors to discuss delinquency, forbearance, or charge-off options.

● Updates collection system notes with status, core system flags, alerts and diary entries and interfaces with other servicing departments regarding status of the loan. Call Center Customer Service Representative

Lincare- July 2021 to November 2021 Las Vegas, NV

● Processing patient orders and providing clear and timely communication

● Handling patients, referral sources, and administrative department inquires

● Communicating with insurance companies and/or prior authorization requests

● Entering patient information into a customer information system

● Ensuring customer satisfaction and assisting them with issues/concerns related to their health

● Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product

● Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty

● Responds to telephone inquiries and orders from patients and referral sources

● May assist walk-in patients with the selection of equipment, supplies, and services

● Completes electronic intake process in billing system, and reviews all documentation for accuracy and to qualify patient for services

● Contact patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving delivery Receptionist / Legal Assistant

Craig P Kenny and Associates - April 2019 to April 2021 Las Vegas, NV

● Answer multi-line telephone to attend Customer Service with requested information

● Preparing legal documents in cases obtained for personal injury, criminal and workers comp

● Readying materials for trial proceedings including documents, evidence and verifying factual information

● Researching and compiling information that helps strengthen a case for the assigned Lawyer

● Communicating with Lawyers and clients to keep everyone up to date

● Supporting Attorneys during trial by preparing documents, fact checking, preparing evidence for presentation and tracking case developments

● Assisting with accounting and billing

● Coordinating appointments, including all correspondence and logistics necessary

● Studying case law as it pertains to the type of law that is practiced by the firm.

● Maintenance of a case log and/or file for reference and review EDUCATION

Certificate in Administrative Medical Assistant

Milan Institute - Sparks, NV - 2013

G.E.D

Washoe Adult School - Reno, NV- 2007

SKILLS

Bilingual in Spanish, Word, Excel, Outlook, PowerPoint, 50 WPM, 10 Key, (15 years)

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