Experienced Customer Service & Operations Professional

Joshua Mullens

Mesa, AZ • 623-***-**** • ************@*******.***

Professional Summary

Customer-focused professional with 15+ years of experience delivering high-quality service across logistics, security, and operations roles. Proven ability to resolve issues, manage orders, and communicate effectively with customers and team members in fast-paced environments. Highly organized, dependable, and skilled at meeting deadlines while maintaining accuracy. Seeking a remote customer service role where strong communication and problem-solving skills can enhance customer satisfaction.

Core Skills

Customer Support & Issue Resolution

Order Processing & Fulfillment

Clear Written & Verbal Communication

Time Management & Multitasking

Team Collaboration & Independent Work

Inventory & Data Accuracy

Conflict Resolution

Adaptability in Fast-Paced Environments

Professional Experience

Kietek International – Queen Creek, AZ

Material Handler Jan 2023 – Jan 2026

Managed incoming shipments, verified order accuracy, and ensured timely processing to meet customer expectations

Coordinated order fulfillment and inventory tracking to support on-time delivery and customer satisfaction

Communicated with internal teams to resolve order discrepancies and prevent delays

Maintained accuracy in high-volume, time-sensitive operations

Triax Industries – Chandler, AZ

Maintenance Technician May 2022 – Jan 2023

Completed work orders efficiently while maintaining clear communication with supervisors

Identified and resolved operational issues to minimize downtime and maintain productivity

Demonstrated strong attention to detail and reliability in deadline-driven tasks

Danny’s – Phoenix, AZ

Security / Customer Service Mar 2021 – May 2022

Delivered professional, friendly customer service in a high-traffic environment

Handled transactions accurately and resolved customer concerns promptly

Maintained a safe and welcoming environment while assisting guests and addressing issues

Built strong interpersonal relationships through effective communication

RH Southern – Louisville, KY

Expedite Freight Driver Jul 2019 – Nov 2019

Coordinated with dispatch and customers to ensure timely and accurate deliveries

Managed schedules and routes efficiently to meet strict deadlines

Maintained clear communication regarding delivery updates and issues

Education

High School Diploma

Agua Fria High School – Avondale, AZ

Additional Skills

15+ years of customer service experience

OSHA 10 Certification

Strong problem-solving and organizational skills

Experience working independently and remotely with minimal supervision

High attention to detail and accuracy

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