Quality Operations Leader with Lean & Compliance Expertise

Benjamin A. Verson ● Buffalo Grove, IL● ***–***-**07 ● **************@***.***

Professional Profile: Highly Distinguished & Credentialed Quality Assurance Professional with experience in all aspects of Advanced Quality Assurance in Corporate, Manufacturing, Distribution, Supply Chain, Transactional & Service environments. Exceptionally strong ability to apply quantitative methods & interact effectively in team leadership & cross-functional settings to achieve bottom line impact.

SKILLS

Managing process analysis, report generation, database supervision, staff hiring / training, and compliance with company, client / regulatory specifications, skillful customer / supplier relations and effective corrective action.

Expert ability to assess data from test or experimentation to establish patterns of trend & variation and make accurate business decisions in minimal time.

Lean 6 Sigma

Manufacturing

ISO-9001-2015

AS9100

ISO-14001

ISO-45001

ISO-13485

21 CFR - GMPs

IATA 16949

PPAP

APQP

PSW

SPC

DOE

TQM

5S

Kaizen

TPM

GD&T

GR&R

NPI

QMS

IMS

8D

5-Why

Ishikawa

Cpk

Ppk

Communication

KPI

Voice of the Customer

IMS

Continuous Improvement

CAPA

Compliance

Technical Documentation

X-Functional Team Facilitation

Detail Oriented Analysis

Sustainability

Toyota Production System

Technical Support

Policies and Procedures

Implementation

Process Design

Minitab

Windows

O365

PowerPoint

Visio

SharePoint

Teams

EDUCATION

De Paul University, Chicago, IL

B.A. Degree – Business Administration – G.P.A. 4.00

CERTIFICATIONS:

American Society for Quality

Certified Quality Engineer

Certified Quality Auditor

Villanova University

Philadelphia, PA

Lean Six Sigma Black Belt

John Costanza Inst of Tech Denver, CO. – Certified in Demand Flow Technology

Dade Moeller Associates – Radiation Safety Academy, Gaithersburg, MD.

Certified Radiation Safety Officer

AWARDS and HONORS

United States Patents # 8,727,140 and # 9,095,974 for Lean Mfg. Passive Automation Material Handling Devices.

SIEMENS AG, BUILDING TECH. Buffalo Grove, IL 2008–2024

Senior Engineer – Quality Assurance

Led quality assurance initiatives for building control products, including comfort, fire protection, and fume control systems. Played a pivotal role in integrating and optimizing quality systems for the newly acquired fire product division, including regulatory oversight of radioactive materials in smoke detectors.

Designed and implemented a comprehensive quality management system within 12 months, including SOPs, KPI’s, and CAPA protocols, ensuring full regulatory compliance.

Boosted factory first pass yield from 75% to 99% through targeted process improvements and quality controls.

Overhauled internal and external CAPA systems using collaborative coaching strategies, reducing closure time from 90 days to 30 days.

Rolled out SPC metrics methodology across manufacturing, warehousing, and logistics operations; improved work cell FPY from 75% to 99% & order accuracy from 90% to 99.8%.

Served as subject matter expert in lean manufacturing deployment; contributed to six lighthouse projects that enhanced layout efficiency, workflow, and takt time.

Inventor on two awarded US patents for passive automation systems, driving innovation in manufacturing processes.

SIEMENS AG, BUILDING TECH. Buffalo Grove, IL 2008 - 2008

Quality Program Manager - BAU Service

Spearheaded the development and deployment of a comprehensive quality management system in response to Siemens Healthcare’s 2007 audit, which identified 26 major non-conformities.

Achieved full resolution of all audit findings within six months, leading to successful certification of BAU Service by Siemens Healthcare in 2008.

Led cross-functional initiatives including the creation of an intranet-based documentation portal, standardized SOPs, and CAPA training programs across 105 nationwide branches.

Strengthened regulatory compliance & operational consistency for installation, commissioning of chillers in support Siemens MRI & CT devices.

WMS GAMING, INC. –Waukegan, IL 1999–2008

Director of Quality & Continuous Improvement

Led enterprise-wide quality and process improvement initiatives for a leading developer of regulated gaming devices. Oversaw compliance, supplier performance, and customer satisfaction in a highly regulated industry.

Designed, implemented, and trained staff on a new ISO 9001-compliant Quality Management System, elevating operational standards across the organization.

Applied advanced QA methodologies to boost factory First Pass Yield by 20%, enhancing production efficiency and reducing rework.

Established a robust Supplier Development System, increasing incoming inspection pass rates from 50% to 98% and launching a full-service metrology lab to support precision quality control.

Founded and managed a Customer Incident Department to resolve complex device issues; achieved a 45% reduction in customer complaints through root cause analysis and targeted solutions.

Led cross-functional teams in collaboration with jurisdictional and regulatory bodies to ensure rapid certification and compliance of gaming devices, accelerating time-to-market.

METHODE ELECTRONICS – Fiber Optics Division 1993–1999

Quality Assurance Manager

Oversaw plant-wide quality operations for an ISO 9000-certified manufacturing and assembly facility specializing in fiber optics and injection molding.

Directed quality assurance for optical components, manufacturing processes, and injection molding, ensuring compliance with ISO 9000 standards.

Applied advanced statistical tools including SPC, DOE, and regression/correlation analysis to optimize material performance and process output, driving continuous improvement across production lines.

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