Multilingual Remote Customer Service Specialist
Resume:
MATHIEU MERDELUS
CUSTOMER SERVICE REPRESENTATIVE
CONTACT
***************@*******.***
Springfield, OH, 45503
SKILLS
English (Fluent)
French (Fluent)
Haitian Creole (Fluent)
LANGUAGES
WORK EXPERIENCE
PROFILE
Experienced and dedicated Customer Service Representative with over 6 years of expertise in providing exceptional service in remote environments. Skilled in multilingual communication (English, French, Haitian Creole), resolving customer inquiries, and delivering timely solutions. Looking to leverage my experience in a remote customer service role to contribute positively to your team.
Five Star Call Center 2018 - 2020
Customer Service Representative
Dynata 2020 - 2021
Technical Support Agent
2021 - 2023
Provided exceptional customer support in a high-volume remote setting, ensuring timely issue resolution and client satisfaction.
Assisted customers via email, phone, and live chat, addressing their needs and resolving product or service-related problems.
Managed multiple customer inquiries at once, offering effective solutions while maintaining professionalism.
Worked closely with cross-functional teams to resolve complex technical issues and escalate where necessary.
Monitored and followed up on ongoing cases, ensuring complete resolution within set time frames.
High School diploma
Graduate June 2013
EDUCATION
Customer Support: Experience in
addressing customer inquiries,
troubleshooting, and providing solutions in
a professional and friendly manner.
Time Management: Able to handle multiple
tasks efficiently while maintaining high
standards of service.
Tech-Savvy: Proficient with various
customer service tools and software,
including CRM platforms, live chat systems,
and remote communication tools.
Problem-Solving: Skilled at identifying
issues and providing quick, effective
resolutions to ensure customer satisfaction.
Adaptability: Ability to learn new processes
quickly and adjust to changes in a dynamic
work environment.
Provided remote technical support to clients for software and hardware-related issues.
Assisted customers in navigating user interfaces, troubleshooting technical problems, and offering product usage tips.
Documented customer interactions and provided follow-up assistance when needed.
LiveOps
Provided general customer support via inbound calls. Focused on addressing customer complaints, processing orders, and assisting with product information.
Worked in a fast-paced environment while maintaining high levels of customer satisfaction.
Call Center Representative
Transperfect
Bilingual Customer Support Associate
Managed customer inquiries in both English and French. Focused on resolving billing and subscription issues for customers in North America and Europe.
Met or exceeded all performance metrics, including response time and customer satisfaction.
2023 - 2024
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