Customer Service & Data Entry Specialist

Renetta Jones

Customer Service & Hospitality Professional

Dallas, TX 75215

*************@*****.*** 469-***-****

Professional Summary

Friendly and reliable customer service professional with 10+ years of experience across customer-facing roles, data entry, hospitality, and food services. Adept at handling customer inquiries, resolving issues, maintaining clean and organized environments, and performing clerical and administrative tasks. Seeking a position in customer service or data entry where I can apply my strong communication, problem-solving, and multitasking skills. Core Skills

Customer Service & Support, Data Entry & Order Processing, Hospitality & Food Prep, Call Center Operations, Microsoft Office Suite, Typing (60+ WPM), Upselling & Cross-Selling, Groundskeeping & Sanitation, Team Collaboration & Shift Leadership, POS & Cash Handling Professional Experience

Hospital Support Staff

Baylor Hospital – Dallas, TX

October 2023 – December 2023

● Performed food prep, dishwashing, and housekeeping to support hospital operations

● Maintained a sanitary and safe environment for staff and patients

● Collaborated with kitchen and custodial teams to ensure efficiency Event Groundskeeper & Landscaper

Indeed Flex – Dallas, TX

August 2023 – October 2023

● Supported event setup and groundskeeping at fairgrounds

● Managed landscaping tasks including trash removal and area preparation

● Ensured clean and orderly appearance of event spaces Sandwich Artist

eatZi’s – Dallas, TX

March 2022 – September 2022

● Built gourmet sandwiches and salads in a fast-paced kitchen

● Maintained cleanliness and organization of food prep area

● Delivered excellent service to customers and upheld food safety standards Customer Service Representative

Sykes / PNC Bank – Dallas, TX

September 2021 – April 2022

● Handled inbound calls, resolved customer banking issues

● Managed accounts and maintained customer satisfaction

● Provided empathetic and solutions-driven service Customer Service Agent

Aegis Communications – Dallas, TX

October 2011 – June 2015

● Assisted customers with healthcare coverage options

● Performed cold calling and upselling with a customer-focused approach Sales Representative

Silverleaf Resorts – Dallas, TX

March 2009 – October 2011

● Scheduled resort visits and exceeded weekly quotas

● Built rapport with prospective clients through strong communication skills Education

Bachelor of Science in Information Technology (In Progress) Strayer University – Dallas, TX

Certifications

● • Food Handler Certification (Expires Aug 2025)

● • TABC Certified – Texas Alcoholic Beverage Commission (Expires Mar 2025)

● • ServSafe Certification

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