Remote Customer Service Representative with Strong Communication

Jameral Robinson

Charlotte, NC ***** +1-704-***-**** ************@*****.***

Professional Summary

Detail-oriented and customer-focused professional with over [X] years of experience across insurance, retail, and administrative settings. Proven ability to deliver exceptional service as a Customer Service Representative, Assistant Manager, and Front-End Supervisor, with strong skills in communication, data entry, and problem-solving. Experienced in administrative support, payment processing, and 10-key data entry with a commitment to accuracy, efficiency, and client satisfaction. Adept at multitasking in fast-paced environments and maintaining a positive, team-oriented approach. Work Experience

Customer Service Representative

Pegram Insurance Charlotte, NC

December 2025 to Present

• Respond to customer inquiries regarding insurance policies, billing, and coverage options.

• Assist customers with policy updates, cancellations, re-instatements and account maintenance.

• Explain insurance products, benefits, and procedures in a clear and professional manner.

• Process payments, documentation, and customer records accurately.

• Resolve customer concerns and escalated complex issues when necessary.

• Maintain compliance with company policies and insurance regulations.

• Take customer information and enter it into the system to get processed and quoted by Licensed Agents.

• Communicate with agents, underwriters, claims departments, delearships and finance companies to support customer needs,

• Manage high call volumes while maintaining strong customer service skills. Assistant Manager/Cashier

TS&A ENTERPRISES/CIRCLE K Charlotte, NC

February 2023

• Demonstrated great communication and customer service skills by assisting customers and ensuring proper facility operation

• Operated cash registers and lottery terminals efficiently to expedite customer transactions

• Checked vendors in and assisted with stocking, maintaining accurate inventory levels and store organization Front End Supervisor

RESTAURANT DEPOT Charlotte, NC

February 2022 to February 2023

• Greeted visitors and customers upon arrival, offering assistance and answering questions to build rapport and increase retention

• Created schedules to align coverage with forecasted demands, optimizing staff efficiency

• Confirmed continual compliance with all applicable laws and regulations regarding store operations, reducing risk

• Promoted business development by building and maintaining relationships with new clients, supporting revenue growth

• Responded to customer concerns with friendly and knowledgeable service, remedying issues promptly and effectively

• Marked down clearance items and relocated merchandise to proper store areas, improving inventory turnover

• Evaluated data on stock levels, customer sales, and other factors, reporting findings to help senior management make effective operational decisions

• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly

• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply and prevent discrepancies Administrative Assistant

DUNRIGHT SERVICES Fort Mill, SC

July 2001 to March 2019

• Managed filing system, entered data, and completed clerical tasks to support daily office operations

• Negotiated contracts with vendors and suppliers for office supplies, equipment, and services, reducing costs

• Provided clerical support for the review and processing of clients, ensuring timely documentation

• Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries to improve executive efficiency

Tax Preparer

LIBERTY TAX SERVICE Charlotte, NC

December 2003 to April 2006

• Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions, maximizing refunds

• Developed spreadsheet models to accurately track tax information, improving data accuracy

• Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement, enhancing client satisfaction

• Prepared taxes, assembled tax packages, and completed multiple clerical duties to ensure timely and accurate filings Item Processor Ii/data Entry Operator

WACHOVIA OPERATIONS Charlotte, NC

March 1999 to October 2003

• Completed data entry tasks with accuracy and efficiency, processing high volumes of information daily

• Operated an Item Processing Machine, maintained inventory, and resolved mechanical malfunctions to minimize downtime

• Performed data entry, 10-key operations, reconciled customer accounts, handled cash, and modified check images to ensure transaction accuracy

• Compiled and verified accuracy of information, sorting data to prepare source material for computer entry

• Entered numerical data into databases with speed and accuracy using 10-key pad, supporting timely account updates Automatic Teller Clerk

NATIONSBANK Charlotte, NC

June 1996 to May 1997

• Edited and proofread documents for accuracy and completeness, reducing processing errors

• Input data into spreadsheets and databases to maintain up-to-date records

• Processed incoming and outgoing mail and packages according to established procedures, ensuring timely delivery

• Debited and credited customer deposits to their accounts, reconciled accounts, handled cash, and performed data entry functions to maintain account accuracy

Education

COMPUTERIZED ACCOUNTING SPECIALIST (Associate of Science) BROOKSTONE BUSINESS COLLEGE Charlotte, NC

March 1998 to April 2000

High School Diploma

MYERS PARK HIGH SCHOOL CHARLOTTE Charlotte, NC

August 1992 to June 1996

Skills

Vendor Relations Regulatory Compliance Customer Service/Communication Call Center Support Bank Reconciliation Inventory Management Problem-Solving/Conflict Resolution Product and Service Sales Team Supervision Maintaining Clean Work Areas Cash Register Operation Corrective Actions Customer Service Front-End Support Clerical Refunds Exchanges and Adjustments Data Entry Accurate Money Handling 10 key Contract Negotiation Multitasking Spreadsheet Modeling Ring Central Application Attention to Detail Tax Experience Certifications and Licenses

CPA

Additional Information

Authorized to work in the US for any employer

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