Administrative Support & Front Desk Specialist

Megami Thomas-Brown

Riverdale, GA 470-***-**** *************@*****.***

Professional Summary

I have experience providing professional front-facing customer service in fast-paced environments, greeting visitors, answering multi-line phone systems, directing inquiries, and maintaining organized records and documentation. I am comfortable managing scheduling, coordinating appointments, handling confidential information with discretion, and assisting with administrative tasks such as data entry, filing, email correspondence, and processing payments. I’m dependable, detail-oriented, and able to multitask while maintaining a calm and welcoming presence. I also adapt quickly to new systems and software, communicate clearly both verbally and in writing, and prioritize efficiency to ensure daily operations run smoothly.

Skills

● Education Support: Classroom assistance, special needs support, behavioral de-escalation

● Customer Service: Conflict resolution, client communication, order management

● Technical: Data entry, record keeping, remote work systems

● Interpersonal: Collaboration, adaptability, cultural sensitivity Experience

Special Education Paraprofessional — Clayton County Public Schools August 2022 – Present

● Support general education and Functional Autism Unit students with academic and developmental needs.

● Collaborate with teachers and staff to adapt lesson plans and assist in classroom management.

● Maintain detailed student data to support progress tracking and IEP compliance.

● Partner with parents to ensure student success and provide resources as needed. Daycare Assistant — Arrow Christian Academy

2025 – 2026

● Communicated daily updates, behavior notes, and concerns to parents and staff with clarity and professionalism.

● Maintained accurate records of attendance, incidents, and classroom activities in digital and paper logs.

● Managed high-energy group environments while ensuring safety, organization, and compliance with center policies.

● Resolved conflicts and de-escalated behavioral situations using patience, empathy, and problem-solving skills.

● Supported lead teachers with lesson prep, activity coordination, and supervision of children ages 3–12.

● Adapted quickly to schedule changes, unexpected needs, and fast-paced classroom dynamics.

● Provided consistent customer-service–level support to families and staff in a collaborative team environment.

Health Aid — Atlanta VA Medical Center

October 2021 – March 2022

● Assisted veterans with check-in, mobility support, and answering service-related inquiries.

● Provided compassionate care and ensured a smooth patient experience. Customer Service Representative — Hobo Skateboard Shop 2019 – 2022

● Handled customer calls, orders, and in-store assistance with a focus on satisfaction.

● Resolved customer concerns and maintained repeat business through personalized service. Hostess — Juicy Crab, Fayetteville, GA

2020 – 2021

● Greeted and seated customers, managed reservations, and supported front-of-house operations.

● Provided prompt service and maintained cleanliness for an excellent guest experience. Test Proctor — Mt. Zion High School, Jonesboro, GA 2016 – Present

● Assisted in SAT/ACT administration, room setup, and supervision of test-takers. Childcare Provider (Babysitting)

2015 – Present

● Provided care for children ages 6 months–9 years, including supervision, meals, and activities. Education

● Georgia Perimeter College — Currently Enrolled

● Fayette County High School — Class of 2021

Activities & Awards

● Chorus, ROTC, Reading Buddies

● A/B Honor Roll, Citizenship, Most Improved

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