Insurance Estimator and Field Appraiser рассказuser

Brian Diosdado **** Paseo Fortuna Palmdale, CA ***51 **************@*****.*** 323-***-**** cell

Objective

To contribute my knowledge in position that would benefit your company

Experience

July 2018- May 2025 National General Insurance Company Winston-Salem, NC

Estimate Writer (Remote)

Receive assignments Vis Internet, emails

Review estimate and photos prior to uploading via intranet

Negotiate most cost effective repair method with repair shop and dealers

Answer any and all questions policy holder has about repair process.

Problem solve any and all problems that may arise in repair process

Oct 2014- June 2018 Kemper Insurance (Alliance United Insurance) Chatsworth, CA

Field Appraiser

Make contact with customers providing them with excellent customer service

hence, ensuring customer satisfaction

Capture detailed and accurate photos to effectively conduct reports using computerized estimating software CCC1 and Audatex

Review estimate and photos prior to uploading via intranet

Negotiate most cost effective repair method with repair shop and dealers

Answer any and all questions policy holder has about repair process.

Problem solve any and all problems that may arise in repair process

May 20010- Oct 2014 ACD(Auto Claims Direct) Carlsbad, CA

Field Appraiser

Make contact with customers providing them with excellent customer service

hence, ensuring customer satisfaction

Responsible for creating estimates on damaged vehicles with the assurance of payments beings successfully expedited

Capture detailed and accurate photos to effectively conduct reports using computerized estimating software Mitchell

Review and upload estimate and photos via intranet

Negotiate most cost effective repair method with repair shop and dealers

Support policy holder by providing them with detailed information throughout

the process

March 2004- May 2010 Nationwide Insurance Company Orange, CA

Field Appraiser/Field Adjuster

Make contact with customers and provide them with excellent customer service

Responsible for creating estimates on damaged vehicles with the assurance payments

is successfully expedited

Capture photos and create report on computerized estimating software Pathways

Negotiate repairs with repair shop and dealers by calculating estimate feasible

for both parties

Authorized any additional repairs once vehicle has been torndown after

initial inspection

Respond to questions policy holder may have and support them with detailed

information and satisfaction

Aug 2000– March 2004 SCA Appraisal Company Burbank, CA

Field Appraiser

Make contact with customers and provide them with excellent customer service

Responsible for creating estimates on damaged vehicles and make sure payments were sent to repair facilities

Take photos and do reports on computerized estimating software Mitchell-ADP

Upload estimate and photos via intranet for review so that payment can be calculated

and made to repair facilities

Negotiate repairs with repair shops and dealers in a most cost effective matter

Explain how repair process work to policy holder to ensure vehicle is repaired correctly

Education

Production Management – Mitchell Certificate Earned

I-Car Platinum Certified Pro Level 1

1994-1998 East Los Angeles College Monterey Park, CA

General studies

2002-2004 Cerritos College Cerritos, CA

Auto Body

Auto estimating

Computer Knowledge

CCC One Estimating Software, Mitchell Estimating Software, Audatex, Microsoft Word, Microsoft Excel

Interests

I am interested in learning and feeding my knowledge by keeping up with technology and the innovative car industry. I am passionate about serving in my community and therefore during my spare time I keep myself involved in coaching children in youth in sports

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