Operations Manager/Medical office Manager
Resume:
Amanda Scalia
Hammond, LA *****
*************@*****.***
Professional Summary
Accomplished Operations Manager with 20+ years of experience in office management and team leadership within the service industry. Expertise in optimizing operational efficiency through strategic planning, vendor management, and employee training programs. Proven ability to foster a positive work environment and enhance teams collaboration, driving overall organizational success. Seeking to leverage extensive administrative and human resources skills in a remote setting as well as everyday opperations. .
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Operations Manager
Downtown Cleaner'-Hammond, LA
June 2013 to August 2025
• Maintained accurate and up-to-date employee records in compliance with company policies and legal requirements
• Assisted in the recruitment process by posting job openings, reviewing resumes, conducting initial screenings, and scheduling interviews
• Prepared new hire paperwork and facilitated onboarding processes for new employees
• Assisted with payroll processing by verifying timesheets and ensuring accuracy of data entry
• Managed employee benefits administration, including enrollment, changes, and terminations
• Coordinated training sessions for employees on various topics such as sexual harassment prevention or workplace safety
Office Administrator
Dr. David Oubre, MD-Hammond, LA
July 2005 to June 2013
• Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
• Maintained office supplies inventory by checking stock levels and placing orders as needed
• Coordinated travel arrangements for executives and staff members, ensuring timely bookings and cost- effective options
• Managed vendor relationships, including negotiating contracts and resolving any issues that arose
• Provided excellent customer service by promptly addressing inquiries or issues from clients/customers Front Desk Coordinator
North Oaks Family Medicine-Hammond, LA
June 1998 to June 2005
• Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
• Maintained a professional and welcoming reception area, ensuring a positive first impression for all guests
• Scheduled appointments and meetings for executives and staff members using an online calendar system
• Resolved customer complaints or issues in a timely manner to ensure high levels of satisfaction
• Maintained confidentiality of sensitive information while handling employee records or confidential documents
• Trained new front desk staff members on company policies, procedures, and customer service standards
Education
Human Resources (Medical office Administrator)
Northshore Technology Community Collage-Remote
June 2022 to May 2028
General studies (Collage)
Northshore Technology Community Collage-Hammond, LA August 1998 to May 2000
Skills
• Experience with individuals with mental health conditions
• Client interaction via phone calls
• Organizing career fairs
• Insurance verification
• Marketing (10+ years)
• Customer support
• CPT coding
• ICD coding
• Attention to detail
• Administrative experience
• Electronic health records (EHR) management
• Analysis skills
• Human resources
• Operations management
• Clinical staff recruitment
• Outbound calling
• Medical scheduling
• Medical coding
• Billing issue inquiries
• Health insurance verification via real-time eligibility check
• Intake
• Customer communication
• HIPAA (10+ years)
• Customer complaint resolution (10+ years)
• Medical claims
• Multi-line phone systems
• Clinical staff scheduling
• Analytics
• Interviewing
• Managing clients in a customer support role
• ICD-10
• Appointment scheduling
• Substance abuse
• Conflict management
• Customer returns handling
• Medical administrative support
• Order inquiry handling
• Humana Resources Assistant (10+ years)
• Managing customer accounts
• Health insurance
• Medical documentation
• Remote Utilities
• Clear verbal communication
• Quality control
• Recruiting
• Google Calendar
Languages
• English
Certifications and Licenses
Driver's License
First Aid Certification
Professional In Human Resources
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