Customer Support & Records Specialist Resume

Crystal Wilkins

Ruston, LA • 318-***-**** • ********@*****.***

PROFESSIONAL SUMMARY

Customer-focused support professional with experience handling high-volume customer communication, records management, and issue resolution in fast-paced environments. Skilled in email-based support, troubleshooting account issues, managing multiple systems simultaneously, and maintaining accurate documentation. Strong written communication skills with a detail-oriented and customer-first approach. Experienced working independently, following structured workflows, and meeting productivity and quality expectations in remote-style environments.

CORE SKILLS

● Customer Support & Email Communication

● Ticket & Case Management

● Data Entry & High-Volume Processing

● Account Research & Troubleshooting

● Written Communication & Problem Resolution

● Multi-System & Multi-Screen Navigation

● Microsoft Office (Word, Excel, Outlook, Teams)

● Documentation & Workflow Management

● Customer Issue Resolution

● Time Management & Organization

● Attention to Detail & Accuracy

● Remote Work & Independent Productivity

PROFESSIONAL EXPERIENCE

Data Entry & Records Review Analyst – Solarity Health 2024–2026

● Reviewed and processed high-volume records while maintaining accuracy, organization, and compliance standards

● Updated and monitored information across multiple systems, ensuring timely follow-up on incomplete or inconsistent records

● Investigated and resolved discrepancies to support workflow continuity and accurate reporting

● Maintained detailed documentation and tracking logs for operational and audit purposes

● Collaborated with internal teams to clarify issues and support timely resolution of customer-related concerns

Manager – Moda97 Essentials 2017–2024

● Managed customer communication and support through email and digital systems in a fast-paced environment

● Resolved customer concerns by researching orders, reviewing account information, and coordinating solutions

● Maintained accurate customer, inventory, and transaction records using spreadsheets and tracking tools

● Managed multiple workflows simultaneously while ensuring timely responses and organized documentation

● Trained staff on customer service procedures, communication standards, and recordkeeping processes

Poultry Production Lead – House of Raeford 2010–2017

● Maintained detailed operational records while ensuring accuracy and compliance with procedures

● Monitored workflow data and identified issues requiring correction or follow-up

● Supported reporting processes and maintained organized documentation systems

● Assisted with onboarding and training while reinforcing procedural accuracy and communication standards

Poultry Production Lead – Pilgrim’s Pride 2004–2009

● Tracked and verified operational records for completeness and accuracy

● Maintained organized documentation supporting daily operations and reporting requirements

● Assisted team members with procedural guidance and workflow support

● Helped resolve operational discrepancies through detailed review of records and logs EDUCATION

Associate of Science – Computer Science

Grambling State University 2019–2023

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