Customer-Driven Service Specialist with Inspection Experience

Renate Adams

Aurora, MO ***** +1-417-***-**** *************@*****.***

Professional Summary

I take a lot of care and consideration when I'm talking with a customer in order to connect with them. I try to put myself in their shoes, having empathy goes a long way. I also share my own experiences or some of my family members experiences.

Willing to relocate to: Liberty, MO - Battlefield, MO - Springfield, MO Work Experience

Customer Service Representative

Integrity Storm Restoration and Roofing Fort Worth, TX Telemarketer

Capital Vacations Springfield, MO

September 2025 to April 2026

Took inbound and outbound calls to sell vacation packages to customers. Talked to customers about their upcoming vacation getaway. Described the different locations and what they had to offert (ie: amusement parks, romantic settings, fabulous restaurants). Talked to customers about taking their payment for their getaway, if they had an objection I'd transfer to a manager for closing of the sale.

CSR - Customer Service Representative

Integrity Storm Restoration and Roofing Fort Worth, TX June 2023 to October 2023

I was responsible for logging on to a computer program (CALL TOOLS) to do cold calling and marketing for Integrity Storm Restoration and Roofing. If the customer agreed to a roof inspection then I scheduled their appointment, logged it into their account on the computer and passed on information to a representative in the field. If the customer declined, notated the account and put on do not call list.

Roofing Specialist

Excel Construction Group Fort Worth, TX

August 2018 to October 2020

Once a homeowner agreed to a roof inspection, I propped my ladder up on the side of the house and started inspecting the shingles for wind and hail damage. A thorough property inspection was also performed, which included gutters, window screens, fencing and any other items that might show evidence of storm damage. Pictures were taken of each section of the roof and other property damages to show the homeowner and their insurance company. Once insurance made an appointment to check the damages reported, the claim is approved and a work order was done. I made sure to bring samples of different colors of shingles for the homeowner to choose from. Once the new roofing system was installed, I followed up on the other subcontractors for gutters, window screens, and fencing. After the job was completed money owed on the account was collected, either from homeowner or insurance company. Server

Applebee's North Richland Hills, TX

May 2018 to March 2020

Waited on customers, took their food and drink orders. Entered their orders into the computer. Delivered their food once it was ready, made sure their drinks got refilled. Once customer paid their bill, I began cleaning their table, making sure to restock condiments.

Head of Department

JCPenney Grapevine, TX

August 1997 to April 1999

Head of department for dresses and shoes department at JC Penny Outlet. Responsible for setting up advertising displays along with proper price points. Assisted customers with finding their sizes or a specific style of clothing or shoes. Responsible for scheduling other associates for their breaks and lunch. Took part in yearly inventory weekend, made sure everything had a price tag on it. Also participated in monthly loss prevention updates to the store. Education

Graphic Design (Freshman)

Full Sail University Remote

January 2026 to Present

Getting my Associates Degree, set to graduate April 2027. Diploma

Marcus High School Flower Mound, TX

August 1992 to May 1995

English, Math, Psychology (12th grade)

Skills

Lead generation Front desk Canvassing Call center agent experience Sales negotiation Consultative selling Customer support experience within telecommunications industry Negotiation Internal employee customer service Managing customer accounts Sales administration Appointment scheduling Providing product information Microsoft Outlook Customer service through social media Networking through cold outreach Multi-line phone systems Customer support experience within hospitality industry Account analysis Technical support Solar sales Upselling Customer support experience within manufacturing industry Inside sales Customer training Small business owner customer support experience Ability to follow instructions Stocking Roofing Customer returns handling Product demos Climbing Upsell campaigns Retail math Writing skills Account management Email customer support Order fulfillment High-end sales Clear language communication Upselling target achievement Sales experience within tech Territory sales Sales cycle tracking Communication skills CRM software SMS customer support Windows B2B sales Door-to-door Cash handling Sales Customer service AI B2B Technical troubleshooting support Customer acquisition Outbound sales In-person customer service Improving customer support response time - Customer support response time improved (21-30%) Analysis skills Microsoft Office Teamwork Construction POS Prospecting Presentation creation Upselling/cross-selling Sales strategy Direct selling Customer support experience within retail industry Conducting sales calls Sales growth strategy Closing sales Phone etiquette Direct sales Increasing revenue Telemarketer Customer support - Customer support experience (16-20 years) Needs-based selling Sales support Time management Typing Microsoft Excel Managing teams in a customer support role - Largest customer support team managed (6-10 team members) Order inquiry handling Wholesale sales environment Human resources Phone customer support Telemarketing Technical sales Computer operation Field sales Customer relationship management Cash register Billing issue inquiries Handling customer exchanges Retail sales Grammar Experience Google Workspace Order processing Customer support specialist experience Call center experience Customer issue escalation Phone call management Microsoft Word CRM system proficiency Outside sales Computer literacy Phone communication Customer needs analysis Administrative experience Handling customer inquiries Individual consumer customer service Basic math

Languages

English - Fluent

Certifications and Licenses

Driver's License

September 2020 to October 2028

Additional Information

Authorized to work in the US for any employer

I am very organized, have a professional and friendly attitude towards customers and co-workers. Work well as a team or on my own. Can adapt real easy. Always willing to go the extra mile for a customer. Able to put myself in someone else's shoes for better perspective.

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