Operations & Client Services Professional
Resume:
Jonathan Kertis
Operations. Coordinator. Administration
*********@*****.***
Clark, NJ
Objective
Operations and administrative professional seeking to support a high-performing medical/beauty or business office in NJ/NYC, delivering seamless scheduling, business coordination, Human Resources, and operational efficiency while maintaining a premium client experience.
Education
Union County College: Biology
Rutgers University: Continuing Education
Christine Valmy School of Cosmetology and Esthetics: Licensed Esthetician
Key Skills
Operations & workflow coordination
Scheduling & calendar management (high-volume)
Phone, email & client communications
Supply ordering & inventory tracking
Human Resources
Epic (scheduling, registration, authorizations)
Communication
Problem-solving
Epic (scheduling, registration, authorizations)
Documentation & compliance (HIPAA, GCP exposure)
Cross-functional coordination
Process improvement & workflow efficiency
Client experience & service recovery
Senior Research Assistant (Per Diem)/Operations
Soleil Universal Research Center (SURC) Aug 2025–Present
Coordinate daily operational flow across phone, email, and internal communications to support ongoing clinical studies
Manage supply ordering and inventory tracking to ensure uninterrupted research operations
Serve as a central point of contact for scheduling, inquiries, and team coordination
Maintain accurate documentation and support protocol adherence in a compliance-driven environment
Assist in streamlining workflows to improve efficiency and reduce delays
Business Owner
Let’s Glow Skincare 2019–2025
Managed all administrative and operational functions including scheduling, client communication, invoicing, and service coordination
Built and maintained client retention systems including follow-ups, rebooking workflows, and service tracking
Oversaw day-to-day operations including appointment management, inventory control, and client experience optimization
Increased retail sales by 33% through consultative recommendations and structured service workflows
Maintained detailed client records and documentation with a strong compliance mindset
Lead Esthetician/ Cosmetic Coordinator
Anagen Hair, Face & Body Solutions 2019–Present
Deliver customized services while maintaining consistent documentation and operational standards
Support client retention through structured follow-ups, scheduling coordination, and treatment planning
Contribute to daily workflow efficiency in a client-facing, high-volume environment
Product Development Scientist/ Data & Documentation Specialist
Colgate-Palmolive May 2024–Apr 2025
Product development of Colgate products from raw materials for testing phases for formula improvement within FDA, ADA guidelines
Supported cross-functional operations including documentation, testing coordination, and internal communication between scientists and European and Asian countries on results and findings to enhance cross-testing for different climates.
Maintained structured workflows and detailed records to support product development timelines
Patient Access Manager (Emergency Department)/ Human Resources
Saint Barnabas Medical Center Aug 2017–Jun 2018
Oversaw front-end administrative operations including patient intake, registration accuracy, and workflow coordination
Onboarding, offboarding, creation of manuals for specific expectations and follow through for staff
Managed patient flow and ensured timely processing in a high-volume, fast-paced ER environment
Ensured accurate insurance capture and compliance with documentation standards
Trained and coached staff on administrative workflows and service recovery
Business Coordinator / Customer Satisfaction Specialist (Press Ganey)
Atlantic Health System – Morristown Medical Center Apr 2014–Aug 2017
Supported administrative operations for 2–5 physicians across multiple specialties daily
Onboarding, offboarding, creation of manuals for specific expectations and follow through for staff
Managed scheduling, referrals, and prior authorizations using Epic
Handled full-cycle insurance workflows: verification, eligibility, claims, denials, and payment posting
Led patient satisfaction initiatives tied to Press Ganey performance metrics for 52 offices
Standardized workflows to improve efficiency, communication, and patient experience
People Operations / Product Curation/ Human Resources
Soko Glam Jun 2018–Nov 2018
Supported internal operations and customer support workflows in a fast-paced environment
Managed customer communications and resolved inquiries with a solutions-oriented approach
Onboarding, offboarding, creation of manuals for specific expectations and follow through for staff
Freelance Book Reviewer & Publishing Commentator
Receptively Reviewed Jan 2022–Present
Produce high-volume written content with strong attention to detail, deadlines, and audience engagement reviewing over 300+ books for marketing for sales and market outlook.
Contact this candidate