Certified Pharmacy Technician Bilingual, Epic Savvy, ExCPT

SIHAM EL MASSRI

Certified Pharmacy Technician (CPhT) ExCPT BLS Certified

**** ***** ******** ***, ******, TX 78745 • 737-***-**** • *****.************@*****.***

PROFESSIONAL SUMMARY

Dedicated Certified Pharmacy Technician (CPhT) with hands-on experience in clinical and retail pharmacy settings. Proficient in Epic Systems (Willow), prescription processing, insurance billing, and medication management. Holds active TSBP registration, NHA ExCPT certification, and AHA BLS certification. Trilingual in English, Arabic, and French — offering strong communication skills in diverse patient environments.

CERTIFICATIONS & LICENSING

CPhT – ExCPT (NHA)

Cert #Y7G8A2R4

Valid: 12/15/2027

Registered Pharm. Tech (TSBP)

Reg. No. 379657

Valid: 12/31/2027

BLS Provider (AHA)

eCard: 265*********

Valid: 02/2028

TECHNICAL SKILLS

• Epic Systems (Willow Module)

• Prescription Processing & Dispensing

• Insurance Billing & Claims

• Medication Preparation & Labeling

• Inventory Management & Stock Control

• HIPAA Compliance & Patient Privacy

• POS Systems & Data Entry

• Languages: English Arabic French

PROFESSIONAL EXPERIENCE

Pharmacy Technician CommUnityCare Austin, TX Jan 2026 – Present

•Process and verify prescriptions using Epic Systems (Willow) in a fast-paced clinical environment

•Collaborate daily with pharmacists and healthcare providers to ensure safe and accurate medication dispensing

•Manage insurance claims, prior authorizations, and patient billing support

•Maintain strict HIPAA compliance and patient confidentiality

Pharmacy Technician Externship CVS Pharmacy Austin, TX 2025

•Assisted in accurate prescription filling, labeling, and dispensing for high-volume retail pharmacy

•Supported insurance billing processes and resolved claim discrepancies

•Maintained inventory accuracy and adhered to safety and dispensing standards

•Delivered customer service excellence in a multilingual patient environment

EDUCATION & TRAINING

Stepful Pharmacy Technician Program – Completed November 21, 2025

230 hrs Didactic 50 hrs Simulation

CVS Health – Introduction to Customer Service (Coursera, Oct 2025)

High School Diploma – Lebanon (Equivalency)

LANGUAGES

English (Fluent) Arabic (Native) French (Fluent)

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