Entry-Level Recruiter / Sales Trainee Resume Title

Kamal Keshav, White Rock, BC,604-***-**** - **************@*****.***

Summary

Demonstrated Customer Service skills, Knowledge of MS Office Suite and Administrative, Leadership and HR skills used as management tools to achieve Business Key Performance Indicators as required. Polished interpersonal style with exceptional customer relations talents, adept at building rapport and trust with clients and suppliers. Excels in dynamic, fast-paced environments that demand excellent organizational skills. My goal is to grow and develop into a well-versed professional through challenging HR roles within an innovative and leading organization.

Qualification Summary

● Over 10 years of Leadership and Customer Service experience

● 8 years of handling of Recruitment, Orientation, Training, Employee Relations, and Performance

Management.

● Worked with BambooHR & eRSP HRIS systems & CPHR certificate completed.

● 5 years of experience in medical compensation and benefits

● Trained and proficient in MS Office Suite

● Professional and friendly communication skills - both written and verbal

● Team-player with a positive, engaging, and down-to-earth attitude

● Exceptional prioritizing and organizational skills

● Ability to transition to work remotely.

● Fluent in both written and verbal English, Hindi, and Punjabi; conversant in French

Experience

Jose & Co. Custom Jewellers June 2023 – August 2025

Fine Jewellery Associate (FT)

• Assisting with opening, closing & setting up store merchandise.

• Sales presentation of jewellery & POS receipts processing

• Processing of jewellery repair jobs write ups & pick ups

• Customer Service & Reviews

Comfort Keepers Nov 2022 - Feb 2023

HR Assistant/Coordinator (Contract)

● Onboarding of New Caregivers (Health Care Employees) into the eRSP HR Files with uploading of

Documents/Accreditations

● Maintenance Updating of ALL Caregivers/ Customers Files in eRSP & One Drive including Follow

Ups on Missing Documents/Accreditations

● Assisting ALL HR related Administrative Tasks like conducting online interviews, compiling &

emailing job offers, employee queries & requests, schedule issues and HR reports.

MacroHealth, Richmond, BC April 2017 - Jun 2022

Customer Service and Claims Specialist (FT)

● Accurately perform administrative and data entry work for processing of claims and payments.

● Pro-actively follows up with clients(underwriters) by fax and email to process claims & claims

related cost containment issues in a timely manner.

● Assistance to management staff and performs related work as required. Assists team members to

complete extra work or meet deadlines requiring combined departmental effort.

● Taken more responsibility to process 80% of client base claims (including Trust Account), promoting

to Senior EOB Exec Assistant.

● Improved efficiency of existing claim process, increasing claims processing by 50% (from120 to 180

claims daily). This contributed to an average Turnaround of 10 days, achieving two of our Key

Performance Indicators of number of claims and Turnaround times efficiency.

Winners/Homesense, South Surrey, BC Oct 2014 -Oct2015

Operations Coordinator (FT)

● Managed staff’s weekly schedule, reports, and management updates to optimize Retail Operational

Efficiency

● Maintained the smooth flow of customers in the counter area.

● Supervised six cashiers at frontline doing cash management and cashier flow enhancing Customer

Satisfaction to optimize sales processing in a timely manner.

● Ensured frontline aisles of homewares/candy/ coke fridge were well-merchandised to increase

sales to achieve Sales Targets.

● Gave cashiers pieces of advice to improve their Customer Service skills and Sales skills to increase

their Sales and Customer Satisfaction.

Princess Cruises Lines International Aug 2008 -Jun2011

Jeweler In Charge (Contract)

● Planned and conducted regular on-floor sales presentations.

● Trained and assisted new jewelers as they joined the sales team.

Ben Moss Fine Jeweler, Guildford, BC May 2007 -Nov 2007

Retail Store Manager

Mappins Fine Jewelers, Richmond, BC

Retail Store Manager

Jan 2005 - Apr 2007

Michael Hill Fine Jewelers, Burnaby/Langley/Abbotsford

Retail Store Manager

Jan 2003 - Dec 2005

● Reintegrated company policies and procedures that had been forgotten.

● Established standards for sales performance, store cleanliness, and visual presentation.

● Coached and developed staff by modeling effective retail sales skills and conducting regular on-floor

training.

● Instituted monthly performance evaluations to improve team morale. Provided leadership to 1

Assistant Manager and 10 Sales Associates.

● Spearheaded the store-specific new procedures. Introduced fair and equitable sales commission.

● Achieved in lessening internal staff conflicts. Enforced management control over customer price

negotiations, crucial to achieving budgets. Directed 1 Assistant Manager and 6 Sales Associates.

● Headed the monthly management seminars. Coordinated with other stores regarding their work force

and sales performance. Supervised three sales associates directly. Involved in the recruitment and

selection.

Education

Vancouver Community College: Sept 2022 - Oct 2022

Areas of Concentration:

Accounting, Bookkeeping & QuickBooks courses

Academy of Learning Career College, Surrey, BC Jan 2016 - Dec 2016

Certificate in Human Resource Administration:

Areas of Concentration:

● Job Design

● Recruitment & Selection

● Orientation

● Training & Development

● Performance Management System, Retention, and Motivation

● Compensation and Benefits

● Occupational Health & Safety

● Union Management Relations

● Payroll Compliance

Jewelers of America:

• Senior Sales Level 1 & 2 Certificate - Certified Sales Professional CSP

• Management Level 1 Certificate – Certified Sales Management Professional CMP

Chartered Institute of Marketing (C.I.M), Reading, UK & Bachelor of Business Studies (Hons) Degree, Harare, Zimbabwe

Contact this candidate