Executive Administrative Professional with 35+ Years Experience

KAREN L. AUGUSTINE

**** ****** ****** *** #*

Columbia, MD 21044

Phone: 227-***-****

Email –*****************@*****.***

SUMMARY OF SKILLS

Highly motivated, resourceful and result-oriented administrative professional with exceptional leadership and communication skills. Possesses a strong public administrative background with over 35 years of experience. Welcomes challenges. EDUCATION

Bachelor of Science in Business, Virginia Tech University, Blacksburg, VA, 1988 EMPLOYMENT HISTORY

Program Support Specialist, 3/2013 – 11/2025 (Retired) Food and Drug Administration

Division of Import Operations (DIO)

Rockville, MD 20857

• Scheduler for the Chief, DIO, calendar, travel, meetings, and other commitments

• Maintained DIO Assignment tracker for the follow-up and response time of items, such as Congressional Inquiries, Media Announcements, and Emergency Food Bans; ensures staff respond to inquiries; and updates tracker daily. Attend DIO Director’s bi-weekly meeting to review case studies

• Expert on HHS travel system. Input travel orders and vouchers regularly; make reservations, arrange transportation, and confirm appointments

• Provided suggestions and solutions for administrative issues

• Monitored correspondence to ensure accuracy, timeliness, and conformance with FDA specifications

• Received telephone inquiries, identify callers, and determine purpose of the call; Receive and escort visitors to scheduled meetings

• Monitored budget and track expenditures for the Division Office Manager, 8/2002 – 3/2013

National Institute of Neurological Disorders and Stroke (NINDS) National Institutes of Health

Bethesda, MD 20892

• Served as the administrative expert and technical advisor in matters related to but not limited to human resources, budget, timekeeping, training, space and financial management, travel, procurement and property management

• Arranged and coordinated appointments, meetings and conferences; Prepared, reviewed and approved travel requests for lab chief and staff; Served as the lab liaison with internal and external stakeholders to coordinate administrative services; Reviewed and approved requests for office property, supplies, equipment and contractual services; Represented laboratory at professional meetings

• Drafted a variety of documents to include memoranda, letters and reports

• Advised on applicable Federal laws, regulations, policies, procedures and processes

• Reviewed and analyzed monthly budget data to monitor and modify spending as needed; Reviewed spending in anticipation of future spending cuts

• Directed 2005, 2006, 2007 NINDS Combined Federal Campaign (CFC); Similar to the United Way Campaign. Achieved award winning totals

• Director for 2005 Summer Intern Program; Assistant Director for 2006; Worked with the Executive Office, Principal Investigators, Student Mentors, Human Resources, Administrative Personnel, and students to ensure efficient running of the program

• Applied HR principles utilizing an extensive body of personnel regulations; Prepared personnel packages

HONORS AND AWARDS

Sustained Superior Performance Awards – 1990, 1992, 1993, 1994, 1996, 1997, 1998 ($3500), 1999, 2007, 2014, 2022, 2023, 2024

Performance Awards - 2008, 2009, 2010, 2011, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024

Quality Step Increases – 1995 and 2006

Special Act or Service Awards – 2000, 2003, 2004, two in 2005 (one for $5000), 2006, two in 2007, 2008, two in 2010

NINDS Merit Award – 2004 (NINDS’ highest honor)

Proficiency in Microsoft Outlook, Word, Excel

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