Restaurant Operations Manager - Team Leadership & Training

Jessica Kelly

GREENWICH, CT ***** 203-***-**** ********@*****.***

Professional Summary

Experienced and dedicated food service management professional with a proven track record of strong leadership, organizational skills, and a commitment to operational excellence. Currently serving as a Manager at Island Fin Poké, where I consistently drive store profit while fostering a positive and efficient work environment. Skilled in team management, employee training, and maintaining compliance with company standards. Seeking opportunities with a company that values hard work, dedication, and employee development.

Experience

Manager

Island Fin Poké Co.

Cos Cob, CT. 06807

January 2023-

Current

Managed daily restaurant operations, including opening and closing procedures, and ensured smooth operations by overseeing daily transaction reports.

Supervised staff, managed recruitment, hiring, and termination processes, and created employee schedules to maintain optimal coverage.

Oversaw all aspects of inventory management, coordinated food and beverage supplies with suppliers such as Pepsi, Sysco, and Cintas, ensuring timely deliveries and maintaining inventory accuracy.

Ensured regular maintenance of food and beverage supplies and coordinated with vendors to troubleshoot and resolve equipment issues.

Coordinated and executed catering events, ensuring seamless service delivery and high-quality customer experiences.

Trained new employees on restaurant processes and procedures, ensuring effective integration and team success.

Assistant

Island Fin Poké Co.

Cos Cob, CT. 06807

April 2022-

January 2023

Promoted shortly after hire, demonstrating strong leadership and performance.

Assisted in daily restaurant operations, ensuring exceptional customer service and timely guest interactions.

Managed daily transaction reports, coordinated staff schedules, and assigned shifts to ensure operational efficiency.

Trained new employees and enforced company policies and procedures to maintain operational standards.

Nanny

Confidential

Chappaqua, NY .

October 2019-

October 2020

Education

Castleton State College

January 2010 – May 2012

Allied Heath Sciences

Skills

Leadership and Team Management

Inventory Management and Ordering

Employee Training and Development

Customer Service and Guest Relations

Event Coordination

Time Management and Organizational Skills

Microsoft Office Suite and POS Systems

Certifications

Serv Safe Certification.

References

Available upon request.

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