Customer Service Manager Candidate with Leadership Experience

NARINDER PANESAR

Phone: 780-***-****,

Email: ****************@*****.***

OBJECTIVE

Obtain a position as Customer Service Manager, provide excellent customer service and keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.

SUMMARY OF QUALIFICATIONS

● Good Written and Verbal Communication Skills.

● Ability to perform tasks independently and as part of a team.

● Very productive in a high volume and stress environment.

● Friendly and Flexible, adapts quickly to changing environments.

● Goal-Oriented and meet objectives.

● Hard Worker and takes initiative.

● Proficient user of Microsoft, Word, Excel, Powerpoint, Internet, and Emails.

● Multi-Language Skills: English, Punjabi, and Hindi. EMPLOYMENT EXPERIENCE

October 2023 - Present

Front Store Supervisor - Shoppers Drug Mart

● Lead and Support the team (step in; work the register, help customers directly when things get busy).

● Oversee cashiers and merchandisers to ensure they follow store policies and procedures.

● Train front-end staff in their job duties (working the registers, proper displays, etc.).

● Assist customers with identifying the correct product in the aisles.

● Encourage customers to take part in surveys to help improve service.

● Managing daily cash office before and after the end of each shift, including inventory of cash, and tracking sheets.

● Execute planograms to ensure accurate product placements, and visual standards.

● Promote CSI surveys to gain and support customer satisfaction, and improvement goals. September 2018 - Present

Customer Service Associate - Canadian Tire Windermere

● Provides a friendly work environment for all associates and customers.

● Can resolve customer complaints if possible.

● Provide excellent customer service and address the needs of customers to the best of my ability.

● Maintain a safe, clean, and well-organized working area.

● Follow Cash handling procedures; Understand and exceed regional cashier variance policy.

● Co-ordinating the lunch-break schedules for Cashiers, and Courtesy Desk Associates. October 2013 - September 2018

Customer Service Manager - Walmart Canada

● Oversee all cashiers, self-checkouts attendants, and customer service desk staff.

● Handle and resolve customer concerns and refunds/exchanges.

● Manage breaks, shift coverages & daily task assignments.

● Monitor tills, count deposits & register accuracy.

● Support opening/closing front-end procedures.

● Train new front-end staff and provide feedback.

● Maintain safety and loss prevention policies.

January 2011 - February 2012

School Teacher, Guru Gobind Singh Public School, India

● Taught English to Grade 10 students.

EDUCATION

1998

● Bachelor of Arts at Guru Nanak Dev University, India. 2001

● Masters at Guru Nanak Dev University, India.

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