Operations Manager with Cost Savings and Data Skills
Resume:
REGINA CUTLER
DATA ENTRY CLERK
Baytown, Texas United States
********@*****.***
Skills
QUALITY ASSURANCE
CRITICAL THINKING
TIME MANAGEMENT
HIRING AND TRAINING
PERFORMANCE
REVIEWING
Data Entry
Remote Work Skills
Summary
Detail-oriented professional with extensive experience in high-volume operational management, P&L oversight, and inventory control. Proven ability to reduce costs, exceed sales targets, and enhance customer satisfaction, achieving significant reductions in COGS and labor expenses. Adept at data analysis, performance management, and training staff. Eager to leverage strong administrative and data entry skills to contribute to efficient operations in a part-time remote capacity.
Work Experience
General Manager, Hobby Airport, Hobby Airport, USA 05/2023 – PRESENT
Managed a cafe with annual revenues of $4 million. Oversaw Profit and Loss statements to ensure accuracy and profitability. Conducted weekly inventory assessments.
Reduced Cost of Goods Sold by 4.5%.
Exceeded sales budget by $20,000.
Consistently achieved high Net Promoter Scores through exceptional customer service.
Instituted incentive programs to uplift underperforming operational areas.
Forecasted demand and developed strategic plans to meet objectives within budgetary constraints.
Advised management on industry trends and best practices to drive sales growth.
Developed order guides, pars, and updated recipes in Crunchtime for efficient ordering and product utilization.
Monitored labor, sales, and inventory to optimize operations and maximize returns.
Controlled expenditures and inventory usage to meet targets with minimal waste and below-budget costs.
Collaborated with multiple teams to achieve specific departmental goals. Fostered an inclusive and progressive work culture to enhance employee morale and overall job satisfaction.
Managed employee performance through disciplinary actions, coaching, and counseling.
Utilized daily sales tracking sheets to inform staffing schedules based on business needs.
Executed facility checks to ensure cleanliness and guest safety. Conducted one-on-one meetings with managers to establish performance goals and assess achievements and areas for development.
Trained, coached, and promoted hourly managers to supervisory roles. Motivated team members through recognition programs and constructive feedback.
Multi-Unit General Manager, Bush Airport, Bush Airport, USA 04/2021 – 05/2023
Directed operations for 3 restaurants and 6 markets, generating $16 million in cumulative sales.
Supported the successful reopening of a third restaurant. Responsible for training cashiers, servers, utility staff, and bartenders. Provided consistent coaching to all staff, reinforcing operational standards and key performance indicators.
Reduced inventory variance by 50% through meticulous verification of purchase orders and accurate physical inventory counts. Managed the fulfillment of all open shift bids for both Front-of-House
(FOH) and Back-of-House (BOH) positions.
Facilitated weekly meetings to discuss operational opportunities, successes, and Areas of Responsibility (AORs).
Oversaw ordering for National Accounts (NA), controllable items, and commissary supplies.
Assisted with planogram implementation and store resets as required. Supervised 126 Customer Members (CMs).
Conducted daily pre-shift meetings with FOH staff and one-on-one sessions as needed.
Managed corrective actions for Non-Sufficient Funds (NSF) audits and health department inspections.
Evaluated store performance by integrating feedback from store inspections and customer reviews.
Administered employee performance management through disciplinary measures, coaching, and counseling.
Enhanced employee skills and team value through new training initiatives and empowering leadership.
Senior Manager, Chilis Grill & Bar, Baytown, USA
09/2018 – 09/2020
Managed a restaurant with annual sales of $4.25 million. Oversaw a team of 44 Team Members (TMs).
Prepared FOH and HOH staffing schedules.
Forecasted weekly sales projections.
Utilized industry trends for accurate sales forecasting. Decreased Cost of Goods Sold (COGS) by 1.2%.
Successfully trained TMs and hourly managers.
Improved employee retention by 4%.
Reduced labor costs by 2%.
Elevated social media ratings by 0.90%.
General Manager, Big City Wings, Houston, Texas
01/2018 – 07/2018
Directed operations for a $1.5 million restaurant. Achieved a 35% sales increase since January.
Reduced COGS by 2.1%.
Lowered labor costs by 1.5%.
Managed a team of 25 employees.
Oversaw the performance of team members.
Decreased chemical purchases by 2.5%.
Senior Service Manager, Outback Steakhouse, Baytown, USA 10/2015 – 01/2018
Managed a $5.5 million restaurant.
Reduced labor expenses by 2.5%.
Decreased food costs by 2%.
Contributed to a new store opening.
Implemented and monitored marketing strategies.
Drove a 20% increase in sales.
Led a team of 62 "Outbackers" (employees).
Participated in monthly Managing Partner meetings. Assisted in the presentation of new menu rollouts. Enhanced manager-guest interaction by 11%.
Improved social media ratings by 1.15%.
Successfully boosted employee retention by 3%.
Motivated staff through daily and weekly contests. Analyzed P&L statements on a quarterly basis.
Manager, Olive Garden Italian Restaurant, Baytown, USA 12/2012 – 10/2015
Oversaw a $7.7 million restaurant.
Reduced labor, waste, and cost (LBW) by 18%.
Achieved a 15% increase in sales.
Prepared staffing schedules for 94 team members.
Increased table visits by 10%.
Enhanced guest satisfaction scores by 12%.
Contact this candidate